Ingeus
Justice Benefit & Debt Advisor
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Justice Benefit & Debt Advisor
Justice Benefit and Debt Advisor
Salary: £28,755 Location: Bristol, Bath (with coverage in Gloucester) Contract: Full-time Permanent
Rebuilding your life whilst on probation is one of the toughest challenges a person can face. Financial difficulties can often create additional barriers to moving forward—but with the right support, it’s possible.
We’re looking for a Benefit and Debt Advisor – someone with a rare mix of practicality, compassion, organisation, and flexibility. We understand that rehabilitation isn’t just about offering advice; it’s about proactively supporting someone to break down financial barriers and move forward.
This is a demanding role. You’ll work in a challenging environment with people who have complex needs and may be reluctant to engage. However, when you help someone break the cycle and see them take real steps forward, you’ll find it deeply rewarding.
About the Role
Primarily based in the probation office, you’ll provide information, advice, and support to individuals, helping them regain control over their finances.
This role is highly energetic—supporting multiple individuals at once while ensuring each gets focused attention—and maintaining meticulous records of every interaction to measure progress and ensure effective interventions. You’ll need to chase responses from stakeholders, follow up on benefit applications, and keep abreast of all financial aspects for each person.
What You’ll Be Doing
Core Responsibilities:
- Advising and Supporting Individuals: Offering guidance on:
- Budgeting
- Arranging payment plans
- Accessing and applying for benefits
- Opening bank accounts
- Achieving financial literacy and understanding
- Working with External Agencies: Collaborating with councils, charities, housing providers, utilities, and probation services to provide practical solutions.
- Administration: Maintaining detailed records of each interaction to ensure effective support in future appointments.
- Group & 1:1 Interventions: Delivering tailored support sessions, 1:1 interventions, and workshops on financial literacy and money management.
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What We’re Looking For
Key Qualities:
- Relationship Building: Connecting with a range of stakeholders—influencing key teams within probation and building trust with service users through genuine engagement.
- Compassionate Approach: Supporting vulnerable individuals who may face mental health challenges, addiction, or complex issues with empathy and without judgment.
- Organisation & Time Management: Leading a busy caseload while maintaining precision in records management, planning your workload effectively.
- Safeguarding Awareness: Recognising potential risks to those in a vulnerable situation; support provided following any challenging cases.
- Flexibility: Ability to adapt to change, showcase agility in decision-making, and think on your feet.
Additional Requirements:
- Due to travel requirements across locations, mobility is essential.
- This role requires an enhanced DBS check and HMPPS Enhanced Level 1 vetting (EL1). Successful candidates can expect a minimum 6-week notice period from date of offer to allow for clearance.
About Ingeus Justice
Our Justice division is dedicated to transforming lives and creating safer communities. We focus on:
- Reducing reoffending
- Building stronger communities
- Supporting individuals to reach their full potential
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Benefits Package
We’ve designed our employee benefits by listening to our team. You’ll enjoy:
- Time Off: 25 days’ annual leave plus bank holidays, with the option to trade leave for extra days.
- Wellbeing Support: 24/7 Employee Assistance Programme (EAP) with up to 6 free counselling sessions.
- Healthcare Cover: Private medical insurance and life assurance.
- Community Impact: Up to 2 days of community service (volunteering) annually to support a cause that matters to you.
- Health Benefits: Free eyecare vouchers for glasses or eye care.
- Shopping & Travel Discounts: Online shopping perks and a cycle-to-work scheme with a travel season ticket loan.
- Recognition & Rewards: Long-service awards celebrating your commitment.
- Financial Education & Discounts: Dedicated salary finance programme; access to extra benefits such as critical illness insurance and dental insurance via purchase option.
Inclusion and Accessibility
We’re committed to a fully inclusive recruitment process and understand that everyone’s journey is different. If you Require any level of support— whether it’s related to the application process, interview format, or another need—we’re happy to discuss reasonable adjustments and find a solution.
Please don’t hesitate to contact us to talk about how we can make this process work for you.
How to Apply
If you’ve read this far and think you have what it takes, we encourage you to apply right away.
Note: Shortlisting and interviews may occur before the closing date, and potential early closure of the role depending on application volume.
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