Kendo Brands Supervisor

Location: Sephora, Meadowhall Hours: 30 hrs per week

Summary

As a true ambassador for all Kendo Brands in Sephora, the Supervisor will:

• Support the business and lead the team in-store
• Ensure the team aligns with brand guidelines
• Work closely with the Sales & Education Executive to plan staffing, coverage, and budgets
• Drive daily/weekly/monthly/annual sales goals
• Manage testers, samples, and non-sellable goods within budget
• Deliver an exceptional customer experience

This role reports to the Area Manager – North.

Kendo Brands: Fenty Beauty, Fenty Skin, Fenty Hair, Fenty Fragrance, and Ole Henriksen

Requirements & Responsibilities

Job Responsibilities

• Guide, inspire, and motivate a team of full/part-time Makeup Artists, including:
  • Staffing rotation schedules
  • Coaching on sales & artistry skills
  • Setting individual sales goals
• Set the example in exceptional product knowledge and service
• Lead the team to deliver a flawless customer experience and build a loyal clientele base to drive sales
• Oversee sales goals and payroll investments to meet financial targets
• Take a strategic approach to growing brand business within the store
• Build strong, effective relationships with:
  • Sephora management
  • Internal Kendo teams
• Develop a plan to continuously develop and refine:
  • Sales skills
  • Artistry expertise
  • Customer service standards
• Manage in-store testers and samples
• Represent the brand with respect, initiative, enthusiasm, and flexibility
• Maintain a professional and ethical approach, adhering to Kendo, brand, and Sephora guidelines
• Build positive, collaborative relationships with:
  • Team members
  • Store partners
• Maintain excellent personal grooming standards