Scotshirts
Key Account Executive
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Key Account Executive
20 to 25 Hours
We are a second generation apparel decorating business, based at Sighthill. We work with a range of clients from schools, universities, corporates, events, festivals to visitor attractions. We design and manufacture everything in-house.
We are looking for a proactive key relationship executive to join us on a part-time basis. Ideally 20/25 hours a week split over five days. However, this could increase as the role develops for the right person.
You will be tasked with looking after a range of clients. Your role will be to manage their needs from the initial enquiry through to making sure the orders are dispatched on time. You will foster these relationships to help drive sales and be happy to travel to visit them if/when required. Most are Edinburgh-based, some are based in the Highlands.
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As a small team, you must be willing to “roll your sleeves up” and get involved helping with all parts of the business when required.
No two days are the same, it’s a fast-paced environment, so you must be able to pivot when required and deal with pressure. However, it’s also lots of fun, and full of colour!
Essential Skills & Experience:
- Previous experience in a customer-facing or account management role.
- Confident using Adobe Illustrator and Adobe Photoshop to create and amend artwork.
- Excellent communication and customer service skills.
- Strong organizational and time management abilities.
- Ability to manage multiple projects and prioritize workloads.
- High level of attention to detail.
- Confident using Microsoft Office and general computer systems.
- Ability to work independently and as part of a small team.
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Desirable Skills & Experience:
- Experience within the branded clothing, print, promotional products, or signage industry.
- Understanding of print-ready artwork and production processes.
- Experience preparing customer proofs and artwork approvals.
- Experience processing orders, quotations, and invoicing.
- Knowledge of garment decoration methods (DTF, embroidery, or screen printing).
- Experience using CRM or job management software.
Personal Qualities:
- Friendly and approachable.
- Proactive and self-motivated.
- Calm under pressure.
- Strong problem-solving skills.
- Professional with excellent attention to customer satisfaction.
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