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Key Account Manager
Key Account Manager – Energy (London or Luton)
Based at Bionic, we’re driving the future of small business services. As the UK’s leading business comparison and switching company, we’re revolutionising how small and medium-sized businesses access essentials like energy, broadband, insurance, and finance—saving them time and money.
We merge cutting-edge technology with human-driven support to match businesses with the best deals—quickly, intuitively, and effectively. Partnering with industry leaders like Compare the Market, Uswitch for Business, MoneySuperMarket, and Confused.com, our mission is simple: ensure every SME secures the best possible deals for their business essentials.
About the Role
Location: Hybrid (London or Luton)
We’re seeking high-energy Key Account Managers dedicated to owning and developing relationships with our top-tier energy customers.
As the guardian of these accounts, your primary focus is on delivering high-impact relationship strategies, maximising renewals conversion, customer satisfaction, and commercial results throughout the customer’s renewable sales cycle.
Key Success Measures
- Customer retention and renewal rates
- Higher sales conversion (actual consumption sold vs. pipeline potential)
- Customer satisfaction (tied to NPS scores)
- Effective contact strategies & productivity (meeting ratios, agent cross-referencing)
- Compliance metrics
Key Responsibilities
Customer Relationship Management
✔ Develop strong, long-term client relationships across all lifecycle stages ✔ Align products/services with customer objectives, challenges, and financial priorities ✔ Implement structured contact strategies to maximise business opportunities, focusing on the renewal window
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Value-Added Services
✔ Provide proactive reviews and services including:
- Monthly consumption analysis
- KVA capacity assessments
- Bill validation and optimisation ✔ Ensure clear documentation of all interactions for renewals team visibility & seamless handover
Renewal & Retention Focus
✔ Proactively manage account health & risk, recovering rampant churn where possible ✔ Drive upselling/cross-selling opportunities alongside hygiene activities ✔ Foster collaboration across Energy Renewals Agents and internal teams to guarantee smooth renewals
About You
At interview, you’ll articulate your ability to:
- Proven account management experience (customer-centric and strategic)
- Commercial grade track record in driving renewals, cross-sell, or revenue growth
- High-performing communication & stakeholder techniques ( negoiations, advocation)
- Commercial & analytical acumen: spotting opportunities for return on investment
- Strong organisation & planning ability (managing mixed account maturation lifecycles)
- Ownership drive with the agility to adjust constantly for end-of-year targets
Interview Process
- Discovery chat with Bionic’s Talent Acquisition team
- Technical interview with the line manager
- Team immersion round with colleagues across the business
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Why Join Us?
Health & Wellness
- Private medical insurance coverage
- Private Employee Assistance Programme (including AI virtual GP chats, discounted physiotherapy, mental health assessments)
- Discounted eyecare scheme
Flexibility & Balance
- 25 days holiday, incrementally increasing with tenure
- 1 paid family/faith day per year (post-probation)
- 1 paid charity volunteering day per year
- Policy allowing carryover/buy/sell leave (up to 3 extra days)
Special Moments
- Extend your paid leave:
- 2 days for a wedding upon joining
- 5 extra wedding days after 2 years’ service
- Enhanced parental leave (maternity, paternity, shared parental)
- Baby-care (“special moments”) supported office resources (e.g. lactation spaces)
Financial Wellbeing
- Salary sacrifice pension scheme via auto-enrolment
- Life assurance & accident benefits
- Cycle-to-work scheme
- Customised season-ticket loans, salary advances, affordability mortgages/leases (rocket levels after 2+ years)
Recognition & Experience
- High performance VIP event (for star contributors: plush ski-jump or Timforest bonuses)
- Annual employee awards & team celebrations (yacht trips, company-wide Christmas parties, zolateral gatherings)
- Long-service medals (gold/silver awards after 25 years!)
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