Mitie Cleaning & Hygiene Services
Key Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Better places, thriving communities.
Join Mitie – the future of high performing places.
ROLE: Key Account Manager
HOURS: Monday to Friday, 40 hours
LOCATION: Regional Recruitment - London - Home Counties
Mitie are recruiting for a motivated Key Account Manager to oversee the Environmental and Waste Service Delivery across a range of client accounts, primarily based in London and Home Counties but with national coverage.
This position encompasses the management and coordination of operations, ensuring that all services are delivered to the highest possible standards. These standards must consistently meet clients expectations and comply with all contractual requirements associated with the account.
The Account Manager is responsible for the effective oversight of both strategic and waste service delivery across major portfolios.
The role demands sustained attention to detail in every aspect of service provision. Proactive engagement is essential, both with clients and internal teams, to guarantee the effectiveness and continuity of services across all relevant locations. Regular communication and collaboration are crucial to maintaining operational excellence and client satisfaction throughout the account.
Role Responsibilities
- Manage the service delivery across all client locations, ensuring consistent quality and reliability at every site.
- Conduct site visits on a national basis, undertaking performance assessments, operations and service delivery as well as identifying areas for service improvement
- Regular engagement with internal and external stakeholders.
- Develop and implement strategies for service enhancement and cost savings
- Completion and management of monthly KPI reports, including management of performance improvement plans where required
- Management and support of on-site teams across a range of client locations
- Liaise with Mitie Waste Finance team to ensure debt and AI is minimised.
- Continuously assess Client needs, market trends and legislative changes to uncover new business opportunities, innovative solutions and propose service enhancements.
- National site travel, managing your own diary, tasks and deadlines as required. Attending meeting depending on client need.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We Are Looking For
- Waste management / industry experience essential,
- Excellent communication and organisational skills
- Experience working with strategic clients, managing P&L, financial performance,
- Proficient in MS platforms, presenting, excel etc.
- Experience dealing with multiple stakeholders, internal and external,
What's in it for you?
- Exposure to a wide range of projects and commercial activities,
- Progression and development opportunities,
- Competitive salary and commission scheme,
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location