PIP Global Safety
Key Account Manager-1321
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Key Account Manager-1321
Internal Key Account Manager
The Internal Key Account Manager is responsible for managing, developing, and growing a portfolio of B2B distributor accounts. This role focuses on building strong customer relationships, identifying opportunities, and delivering sustainable sales growth through proactive account management.
Working closely with customers, internal departments, and product specialists, the Key Account Manager will develop a detailed understanding of customer needs, recommend appropriate PPE solutions, and drive long-term retention.
Account Management
- Manage and develop a portfolio of distributor accounts
- Build and maintain strong relationships with key customer contacts
- Conduct regular account reviews to identify growth opportunities
- Develop and implement account plans to support long-term revenue growth
- Ensure high levels of customer satisfaction and retention
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Sales Growth
- Identify opportunities to increase sales across the full PPE product range
- Drive account growth through cross-selling and up-selling activities
- Proactively engage with customers regarding opportunities, projects, and new products
- Generate quotations and follow up on opportunities to maximise conversion rates
- Support customer tenders and commercial proposals as required
- Work towards achieving agreed sales, margin, and activity targets
Customer Support
- Respond promptly to customer enquiries via telephone and email
- Resolve customer issues professionally and efficiently
- Liaise with internal teams, including customer service, operations, purchasing, and product management, to deliver effective solutions
- Maintain accurate records of customer interactions and opportunities
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Systems & Reporting
- Utilise CRM and ERP systems to manage customer information and sales activity
- Maintain accurate records of customer interactions and opportunity pipelines
- Produce reports and forecasts as required
- Leverage business intelligence tools and sales reports for identifying opportunities and performance monitoring
Product Knowledge
- Develop a strong understanding of the company’s PPE portfolio
- Stay informed about product developments, market trends, and industry requirements
- Confidently discuss product features, benefits, and applications with customers
- Recommend suitable products based on customer needs and working environments
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