Spencer - Richardson
Key Account Manager
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Key Account Manager
We’re supporting a major UK construction business in their search for an experienced Key Account Manager to oversee one of their largest strategic clients. This is a high-impact role where you’ll build deep relationships across major infrastructure projects, drive commercial growth, and ensure exceptional service delivery from end to end.
If you’re commercially sharp, brilliant with stakeholders, and confident navigating fast-moving construction environments, this role offers genuine influence, autonomy, and long-term progression.
What you’ll be doing
Client Partnership & Relationship Management:
- Act as the main point of contact for a major Tier 1 contractor
- Build strong relationships with procurement, commercial, project, and site teams
- Attend client meetings, site visits, performance reviews, and framework discussions
- Understand the client’s operational, safety, sustainability, and commercial priorities
Commercial Growth & Strategic Development:
- Grow revenue across existing and upcoming projects
- Spot opportunities for increased plant utilization, extensions, and added services
- Support tenders, pricing discussions, and framework negotiations
- Balance competitive pricing with strong margin protection
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Operational Coordination:
- Work closely with depots, transport, service, and operations teams
- Ensure on-time delivery/collection, correct specifications, and rapid issue resolution
- Proactively manage hire durations and minimize off-hire delays
Safety, Compliance & Quality:
- Champion a zero-harm safety culture
- Ensure all equipment meets LOLER, PUWER, emissions, and project-specific standards
- Support audits, inspections, and continuous improvement initiatives
Performance & Reporting:
- Track KPIs including revenue, margin, utilization, and service levels
- Produce account reviews, forecasts, and performance reports
- Resolve commercial queries, damages, disputes, and off-hire issues
Long-Term Partnership Building:
- Drive sustainability and low-carbon plant solutions
- Support innovation, digital tracking, and efficiency improvements
- Represent the business as a trusted, strategic supply-chain partner
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What you’ll bring
- Strong commercial, negotiation, and relationship-building skills
- Experience in plant hire, construction logistics, or infrastructure supply chains
- Ability to manage multiple projects and stakeholders at pace
- Solid understanding of Tier 1 contractor environments
- Proactive, organized, and solutions-focused mindset
- Good working knowledge of safety and compliance requirements
This isn’t just day-to-day account management, it’s a chance to shape a major national partnership, influence operational and commercial strategy, and be at the centre of some of the UK’s biggest infrastructure projects.
If this sounds like the right next step for you, reach out to lb@spencer-richardson.com for a confidential conversation or some more information.
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