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About the Role
We are seeking a highly organised and proactive Key Account Support Administrator to play a key role in supporting our UK Key Account Manager and delivering exceptional service to our distribution partners (merchants). This varied and collaborative role sits at the heart of key account activity, combining administration, technical support, data analysis, and project coordination.
You will work closely with our distribution partners, as well as internal teams across Fedrigoni UK and our Global Service network, to ensure service excellence, effective communication, and continuous improvement. The role also supports product development, rebate programmes, KPI reviews, and customer-led initiatives, helping to strengthen and develop long-term partner relationships.
Your Responsibilities
- Support UK Key Account Manager
- CRM Usage
- Relationship building with key account clients internally
- Technical support & administration
- Customer data analysis
- Project coordination
- Service coordination between Fedrigoni UK & Global service teams
- Technical complaint administration (working alongside the Key Account Manager)
- Manage rebate programmes with Key Accounts
- Supporting mill visits with the Key account manager when required
- Key account service review administration against agreed KPI
- Product development administration
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The Right Candidate
The right candidate would possess the following skill set:
- Communication
- Teamwork
- Problem solving
- Initiative and enterprise
- Creativity
- Planning and organising
- Self-management
- Learning
- Technology
Attributes Required
- Proven track record within an account management environment
- Computer knowledge – high degree of literacy and aptitude required
- Flexible working pattern
- A real “can do” attitude
What to Expect from Our Selection Process
You will be interviewed by the Head of Commercial (UK), the UK Key Account Manager, and the HR Business Partner UK.
About Us
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From the very beginning, our Group has been deeply immersed in the vibrant world of specialty papers, drawn to their exceptional performance and stunning visual appeal. Today, Fedrigoni has become synonymous with unparalleled excellence in premium papers and self-adhesive materials, serving the diverse fields of packaging, labels, graphics, art & drawing, publishing, printing, RFID, brand protection.
At our core, we embody the ethos of "Making Progress," where we wholeheartedly embrace the pursuit of daily improvement. By reimagining our practices and fostering collaboration throughout our ecosystem, we strive for genuine sustainability. This privilege is one we joyfully share with our esteemed customers: the opportunity to transform your visionary ideas into tangible reality.
Together, we embark on an extraordinary journey where imagination knows no limits. Join us in shaping a world where innovation thrives and where you can Discover Extraordinary every day!
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