Thornton & Lowe
Key Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Key Account Manager
Key Account Manager – Thornton & Lowe
Reporting To:
Head of Commercial
Internal Stakeholders:
CEO, Managing Director, Director of Bids, Head of Bids
About Thornton & Lowe
Thornton & Lowe is an independent consultancy that helps organisations win and deliver more public sector and regulated work. We support clients across the full procurement lifecycle, from early opportunity identification and bid strategy through to tender delivery, framework applications, evaluation support, and wider commercial consultancy.
Our consultancy is known for our practical, hands-on approach, working closely with clients to understand their goals and deliver clear, commercially-focused advice that is compliant and results-driven. We combine deep sector knowledge with a collaborative, values-led culture, fostering an environment where colleagues are trusted to contribute ideas and help clients succeed.
Role Overview
As a Key Account Manager, you will take a central role in building strong, long-term client partnerships by:
- Leading onboarding, shaping service delivery, and driving meaningful commercial growth.
- Ensuring strategic alignment between Thornton & Lowe and our retained clients.
This is a dynamic, client-facing role combining relationship management, strategic thinking, and operational coordination, with the opportunity to impact client success while collaborating across the business.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
-
Client Onboarding & Service Delivery
- Own the onboarding process for new retained clients, from initiation through to successful completion.
- Act as a strategic partner to clients, reviewing performance and recommending improvements.
-
Performance & Accountability
- Monitor and ensure clients meet agreed commercial objectives, collaborating internally to maintain alignment.
- Manage client relationships, expectations, and service delivery, ensuring swift resolution of any issues.
-
Communication & Reporting
- Lead regular client meetings, present key insights, and maintain accurate CRM records (including Zoho).
- Provide tailored advice and industry best-practice guidance throughout the contract period.
-
Renewals & Growth
- Support retained client renewals by managing risks early and escalating concerns professionally.
- Contribute to bid support, profitability reviews, and account expansion opportunities.
-
Internal Collaboration
- Build strong relationships across the business to align on client needs and expectations.
- Offer support to the sales team where additional capacity is required.
-
Other Duties
- Perform additional reasonable responsibilities as requested by your line manager.
Essential Criteria
- Minimum 2 years of experience in customer success, account management, or client relations.
- Proven ability to build trusted relationships with clients and internal stakeholders.
- Strong commercial acumen in account management, alongside excellent time management and multi-priority handling.
- High accuracy, attention to detail, and professional communication skills in written and verbal formats.
- Willingness and ability to trait to client sites as required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience
- Public sector, procurement, bid support, or professional services domain knowledge.
- Experience in leadership of account reviews, service discussions, and strategic client planning.
- CRM familiarity, ideally with Zoho and associated tools, including data maintenance.
- Hands-on expertise in retained service models, account growth, and client renewal processes.
- A deep understanding of business development, retention strategies, and commercial account drivers.
Benefits
- Salary: £32,000 - £36,000 per annum (depending on experience).
- Performance Incentives: Access to annual profit share bonus.
- Leave: 28 days’ annual leave + birthday day off.
- Wellbeing: Entitlement to Health Shield healthcare benefits.
- Discounts: High Street discount programme.
- Development: Ongoing learning opportunities within your role and across the firm.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location