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Key Account Manager
Key Account Manager – Type Renewal Specialists
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. Our rich legacy spans hundreds of years, featuring iconic typefaces like Helvetica, Futura, and Times New Roman. We specialise in the design, development, licensing, and-management of typefaces and font technologies for the world’s leading brands and creative professionals, empowering them to build memorable brand experiences.
Want to learn more? Visit www.monotype.com.
**The Role”
We’re seeking an experienced Key Account Manager to drive renewals and upselling for our existing enterprise customers. You’ll work strategically, with a data-driven approach to grow key relationships.
What You’ll Be Doing
- Collaborate with enterprise clients across assigned territories to assess their needs and align Monotype’s solutions with their strategic goals.
- Become a subject matter expert in Monotype product offerings (type and technology) to consult high-value accounts effectively.
- Negotiate and close strategic renewal deals while meeting personal sales quotas and objectives.
- Develop detailed account plans outlining renewal and upsell opportunities.
- Actively upsell and cross-sell additional font, licensing, and technology solutions to enable long-term engagement.
- Review all purchase orders and contracts to ensure compliance with company policies.
- Maintain up-to-date account and contact information—including prospects—in CRM databases (Salesforce preferred but not mandatory).
- Engage at C-level and cross-functional teams across Brand, Marketing, Creative, IT, Finance, Procurement, UX, and Legal to articulate value.
- Partner with Marketing, Finance, Technical Support, and Sales Representatives to align on strategic renewal plans.
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What We’re Looking For
We’re looking for a results-driven Key Account Manager with:
- Proven success in hitting/exceeding sales quotas, demonstrating a track record in high-value account management.
- Outstanding verbal and written communication—plus the agility to build strong networking relationships.
- Inquisitive, proactive, and eager to grow your skillset; we thrive on knowledge-sharing.
- Collaborative mindset—leverage internal/external resources to deliver complex solutions and empower cross-functional partners for success.
- Industry experience preferred in software, technology, publishing, media, advertising, or design markets (familiarity with font-based solutions advantageous).
- Expertise in managing multi-stage deals, from initial demo, negotiation, to contract signing.
- Experience with Salesforce (a significant asset) and fast adaptability to new systems/tools.
- Print media, graphic design, or branding background—MembersPlus is particularly beneficial.
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What’s In It For You
Work Environment & Culture
- Hybrid/remote work arrangements + competitive paid leave packages.
- Creative, dynamic, and global industry with a focus on software, branding, and tech design.
Compensation & Rewards
- Competitive base salary with a corporate bonus program and uncapped commissions for quota-carrying Sales roles.
Growth & Investment
- A thriving professional development ecosystem:
- Onboarding program tailored to the Sales function.
- High internal mobility across Monotype’s operations.
- Robust training to ensure mastery of our type, technology, and sales methodologies.
- Retirement planning options for long-term financial well-being.
Engagement & Recognition
- President’s Club for priority access to rewards and events.
- Three-part Recognition Program celebrating career milestones.
- Fast Company’s global prestige and Monotype’s reputation in the creative sector.
Monotype is an Equal Opportunities Employer.
We’re committed to equal opportunity for all job applicants, employees, and colleagues. We do not discriminate—and will not tolerate discrimination—regarding any legally-protected status, including race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
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