E3 Recruitment
Key Account Manager
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Job Description
Benefits
- Salary up to £40K
- Company pension
- 5.6 weeks annual leave, plus up to 3 additional days after 3 years' service
- Health Cash Plan (after successful probation)
- 24/7 Employee Assistance Programme
- Gym membership and wellbeing programme
- Company events
- Employee discounts
- Free on-site parking
About the Role
We are looking for 2 Key Account Managers for a company that has earned a reputation as one of the UK's leading specialist vehicle conversion businesses, delivering high-quality fleet and commercial vehicle solutions for blue-chip customers across the UK.
Following significant growth, continued investment, and the expansion into a larger manufacturing facility, the business is entering an exciting new chapter. With a strong order book, an excellent reputation for customer delivery, and ambitious growth plans, this is an opportunity to join a company that is investing in its people, systems, and future.
We're looking for a commercially focused Key Account Manager to become the trusted point of contact for key fleet, commercial, and public sector customers. This is an exciting opportunity to play a vital role in managing customer accounts from enquiry through to vehicle delivery, working closely with engineering, production, and operations to ensure projects are delivered on time and to the highest standards.
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If you enjoy working with customers, working on multiple projects, and helping drive business growth, we'd love to hear from you.
Responsibilities
As the Key Account Manager, you will:
- Develop relationships with key fleet, commercial, and public sector customers.
- Act as the primary point of contact for all customer enquiries and account activity.
- Conduct regular customer meetings, reviews, and site visits.
- Oversee customer orders from quotation through to final delivery.
- Liaise with Engineering, Production, and Operations to ensure customer specifications are achievable.
- Monitor project progress and provide regular updates to customers.
- Prepare quotations, pricing proposals, and commercial documentation.
- Identify opportunities to grow existing accounts and introduce additional services.
- Translate customer requirements into clear instructions for internal teams.
- Handle customer feedback and resolve any issues professionally.
- Maintain accurate account records, forecasts, and customer reports.
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Requirements
We'd welcome people to apply who have:
- Previous experience as a Key Account Manager, Account Manager, or Customer Relationship Manager within manufacturing, engineering, automotive, or vehicle conversion.
- Excellent communication and relationship-building skills.
- Strong commercial awareness with the ability to identify growth opportunities.
- The ability to understand technical information and explain it clearly to customers.
- Excellent organizational and project management skills.
- A proactive approach with strong problem-solving ability.
- A full UK driving licence.
Experience within automotive, commercial vehicles, LCV conversions, or engineering manufacturing would be highly advantageous but is not essential.
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