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Everyone should have the opportunity to own a home
But the system is broken. House prices have grown faster than incomes for decades, and thousands of people have been locked out of homeownership and the opportunities it can bring.
We’re a residential mortgage lender redefining the path to homeownership with innovative products, criteria that embrace complexity, and industry-best service to help more people find their place on the property ladder. Backed by leading institutional investors and a growing team, Gen H is set for an exceptional 2026/27.
The challenge is huge, and we’re looking for people who are passionate about delivering fantastic customer outcomes. Working at Gen H means proactively embracing new challenges, working comfortably with deadlines and taking initiative. We value honesty and humility, and thrive in a humble, low-ego environment.
Harnessing innovative tech and the talent of our smart, ambitious team, we’re building a fairer mortgage market. If you can help us move the dial, we want to hear from you.
Key Responsibilities
- Events and representation: Attend broker events, meetings, and training days to represent Gen H and build stronger relationships face-to-face. Ensure all firms in the Key Account Panel have regular review meetings (either face to face or virtually) and new advisers are onboarded and trained.
- Webinars and training: Host educational webinars and onboarding sessions for new brokers to drive engagement and awareness.
- Process development: Contribute to improving internal sales processes, such as monitoring outbound activity and optimising CRM functionality.
- Market feedback: Share insights and broker feedback with the wider team to help improve propositions, service delivery, and communications.
- Case enquiries: Respond to new case enquiries and DIP queries to generate repeat business and deepen broker relationships.
- Case management: Actively support brokers to progress their cases, including working with internal teams to remove friction and improve time to offer.
- Cross-functional collaboration: Liaise with underwriting, operations, pricing, and risk to help troubleshoot and push cases forward.
- Policy expertise: Maintain strong working knowledge of Gen H criteria and policies, and apply this confidently in complex or nuanced scenarios.
- Creative problem solving: Think critically and resourcefully to help brokers find solutions for cases that don’t fit the traditional mould.
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Requirements
You would be a great match for this role if you are/have:
- Looking for a role in an exciting, friendly, mission-oriented startup environment
- Proven ability to build strong, meaningful relationships with internal colleagues and external firms
- Minimum 5 years of successful commercial experience within the mortgage/financial services industry at the business development/key account level
- Clear written and verbal communication skills with the ability to build rapport with the firms and brokers you speak with.
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Logistics
The application process consists of a first-stage competency video interview, a second-stage on-site values interview with our team, and, lastly, a call with one of our Chiefs.
We aim to get to know you better in the second stage interview, allowing you to see our working environment in action. You’ll have ample opportunity to ask questions at each stage.
What we have to offer
- Private Health Care with Vitality
- Enhanced maternity leave
- 38 days’ holiday (including bank holidays)
- Regular Snacks and Learns
- Cycle to Work Scheme
- Flexible and hybrid working
- Half day Friday once per month
How to apply
Please send your CV and a brief cover letter, no more than one page, to the link provided.
We believe the best work happens when people can be themselves. We’re committed to building a team that reflects the diversity of the customers we serve and the world we live in. If you bring curiosity, drive, and care, you’ll be welcome here.
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