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At Ontex, we are making everyday life easier across generations.
Worldwide our 5,500 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products.
As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone.
As we continue being 'Here for you’, we’re looking for a Key Account Manager to join our Sales team.
Scope of the Role
This role is designed to own and lead the UK customer relationship, taking full accountability for account performance, delivery, and growth, whilst working alongside the International Key Account Manager (IKAM).
While initially being supported by the IKAM, the expectation is that the KAM will quickly take ownership of the day-to-day management of the UK account, becoming the primary contact for both internal and external stakeholders.
The position requires strong commercial ownership, cross-functional leadership, and the ability to independently drive projects from concept through to execution.
Mission and Key Responsibilities
Account Ownership & Leadership
- Take full responsibility for the day-to-day management of the UK account, acting as the primary contact for the customer
- Build and maintain strong, independent relationships with key customer stakeholders
- Drive the UK account strategy in alignment with broader business objectives alongside the IKAM.
- Become the go-to person internally and externally for all UK account-related matters for this Key customer.
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Commercial Management
- Own delivery of sales, profitability, and growth targets for the UK account
- Analyse sales performance, margins, and profitability drivers to identify risks and opportunities
- Prepare pricing calculations & proposals to support commercial decision-making with the IKAM.
- Manage and control A&P investment to ensure maximum ROI and adherence to agreed budgets
Project & Stakeholder Management
- Lead cross-functional coordination with production, supply chain, product management, and logistics teams to ensure seamless execution of projects
- Take ownership of project timelines and delivery, ensuring all milestones are met
- Drive resolution of issues proactively, balancing customer needs with internal constraints
Customer & Operational Excellence
- Lead customer meetings, owning preparation, agenda-setting, and follow-up actions
- Create and manage contact reports and action trackers, ensuring timely execution across teams
- Complete new product setup for the customer
- Work closely with the internal Sales Coordinator to ensure secure supply and stock availability
Market & Category Expertise
- Develop strong expertise in Ontex product categories, customers, and the competitive landscape
- Proactively gather and utilise market insights to support commercial decisions and customer engagement
- Maintain awareness of pricing trends, innovation, and customer requirements
Background and Experience
Education
- Bachelor’s degree (Business Economics or Business Administration preferred)
- Master’s degree in Sales or Marketing is an advantage
Experience
- 2–4 years’ experience in FMCG sales/account management
- Experience in private label and/or hygienic disposables markets is advantageous
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Key Competencies
- Commercial Ownership – strong business acumen with the ability to independently drive results
- Analytical Skills – highly numerate, strong Excel and data analysis capability
- Influencing & Leadership – able to lead cross-functional teams without direct authority
- Communication & Relationship Building – confident, credible, and able to build trust quickly
- Organised & Structured – able to manage multiple priorities with accuracy and attention to detail
- Proactive Mindset – takes initiative and accountability rather than relying on direction
- Strategic Thinking – able to connect day-to-day execution with the bigger business picture
- Resilience & Diplomacy – able to manage conflicting priorities and stakeholder expectations
Development & Progression
This role offers a clear pathway to becoming a fully autonomous Key Account leader, with increasing responsibility for strategy, customer management, and business delivery within the UK market.
Additional Information
- Agencies – Thank you for your interest in working with Ontex UK. We have a PSL who will support us if needed. We do not pay fees or acknowledge CVs unless you have been briefed by a member of HR.
- If you're passionate about the role and believe you would be a great fit, we’d love to hear from you. We welcome candidates from all backgrounds and are committed to a fair and transparent selection process. Should you have any questions, feel free to contact our HR department at fabrizio.gagliardo@ontexglobal.com.
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