Furdeco Home Delivery
Key Account Manager / Customer Care Representative
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Full time, 40 hours per week - Monday to Friday 9am to 6pm with 1 hour lunch
Location: Walsall
About Furdeco
Furdeco is a nationwide two-person delivery company specialising in furniture and garden items. Our delivery service runs across 7 days a week to suit customer’s needs.
With over 10 years’ experience, we have built up a good reputation in our space delivering home furniture, appliances and related products within the UK, working with a number of household brands including Debenhams, Harveys, Furniture Village and DFS to name a few!
Role Overview
Account Managers are ambassadors for our business, they control stock, orders and are the first point of call for our clients amongst other duties. This is a client dominated role so the candidate will need a great personality and willingness to succeed – and a great can-do attitude to go along with it.
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If you love helping people and want to be part of a fun, fast-moving team, you’d make a great addition to our Account Manager’s division. You must have clear spoken and good understanding of the English language and a good deal of patience and a winning way with people from all walks of life.
Required Experience
- Customer service experience is essential
- Efficient responses to emails
- Proficient in using MS Word and Excel
- Professional demeanour with a “Can Do” attitude.
- Excellent communication and relationship building skills.
- Organised and ability to work both to instructions and on own initiative.
- Excellent professional telephone manner to communicate with Clients and End Users
- Punctual and reliable
- Stock control experience
- Manage Goods In
- Manage time effectively
- Complete tasks to a high standard and in a timely manner
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Training
Full training will be provided for the right candidate. If this sounds like you, we can offer you a fantastic opportunity to be a part of our team!
Benefits
- 28 days holiday (including bank holidays)
- Onsite parking
- Company pension
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