Acquia
Key Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Key Account Manager (Higher Education & State/Local Government)
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia is a Great Place to Work™-Certified company in the U.K., ranked among the world’s top software companies, and recognized as a market leader by analyst communities. We building the future—and we want you to be a part of it!
About the Role
We are seeking an ambitious Key Account Manager with expertise in renewal and upsell strategies and a passion for nurturing long-term customer relationships within the higher education and state/local government sectors.
In this role, you will:
- Proactively manage existing customer accounts with urgency and accountability.
- Act as the primary advocate for customers across Acquia, including escalation resolution and strategic direction.
- Collaborate closely with Sales, Pre-Sales, Technical Support, Customer Success, Professional Services, Operations, and Finance to drive success.
- Identify growth opportunities and drive revenue renewal and expansion.
This is an opportunity to work with cutting-edge open-source technology while shaping the future of enterprise digital experiences. You will be at the forefront of Acquia’s Account Management program, delivering outstanding results in a dynamic and innovative environment.
Key Responsibilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Customer Success & Relationship Building
- Exceed quarterly renewal and upsell targets—your focus is on retaining and growing existing accounts.
- Own the success of our customers on the Acquia platform, ensuring seamless adoption and maximum value.
- Guide customers through product/feature adoption, from onboarding to full integration.
- Lead cross-functional collaboration with customer stakeholders to align goals and mitigate risks.
- Develop strong relationships with strategic leaders in your accounts.
Proactive Growth & Strategy
- Identify new revenue opportunities, including upsells, cross-sells, and expansions.
- Forecast renewals and work with procurement teams to ensure timely extensions.
- Drive account strategy by collaborating with internal teams to align budgets, timelines, and priorities.
- Self-manage accounts with minimal oversight—ownership and initiative are key.
Operational Excellence
- Maintain accurate records in the Sales database (e.g., SFDC, CRM tools).
- Manage multiple platforms (CRM, ticketing systems, analytics tools) efficiently.
- Stay organized in a fast-paced environment with competing priorities.
Required Qualifications & Experience
Essential
- 3–5 years of experience in sales, account management, or customer success, preferably in a technology company.
- Preferred: Prior experience with education (higher ed) and government clients, including contract procurement.
- Proven track record of owning and exceeding renewal quotas and ACV Upsell/Cross-Sell targets.
- Strong analytical skills, particularly in renewal forecasting and customer success metrics.
- Excellent verbal/written communication, with the ability to engage at all leadership levels.
- Technical awareness—familiarity with digital platforms, CRM tools (e.g., SFDC, Gainsight), and project management systems (e.g., Jira).
- Highly organized and detail-oriented, able to juggle multiple deadlines and priorities.
- Collaborative mind-set—experience working cross-functionally (Sales, Support, Services, Finance).
- Proficiency in MS Office/G Suite (Word, Excel, PowerPoint) for reporting and documentation.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice-to-Have
- Experience with Drupal, open-source platforms, or enterprise-specific solutions.
- Familiarity with education/GovTech industries (e.g., student portals, government portals).
- Self-motivated self-starter eager to embrace technology advancements, including AI-driven tools.
Why Join Acquia?
- Innovation First: Work with industry-leading technology while shaping the future of digital experiences.
- Sustainable Growth: Opportunities in a high-potential sector with upward mobility.
- Cultural Fit: Acquia values collaboration, integrity, and ambition—we’re a Great Place to Work™.
- Impact Matters: Attractive clients in education, government, and enterprise need proactive leaders like you.
Acquia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all qualified candidates receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law.
Building for the future? Let’s make it together. 🚀
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location