Zalaris
Key Account Manager in UK & Ireland
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Location: Weybridge, GB, Dublin, IE, Matlock, Derbyshire, GB
Work Mode: Flexible - remote or hybrid
Do you thrive in complex global environments, build lasting executive-level relationships, and naturally uncover new value for customers?
Zalaris UK and Ireland is hiring a Key Account Manager with strong upselling and business development capabilities, who combines exceptional customer relationship management with a challenger-sales mindset to drive growth across our multinational HR and Payroll customer base. As a Key Account Manager, you will take ownership of a portfolio of strategic customers, supporting them throughout their partnership with Zalaris - from service transition and governance to renewals, growth, and continuous improvement. You will act as a trusted advisor to senior HR and business leaders, helping customers maximise the value of our services while identifying opportunities to improve processes and expand the partnership.
We are looking for candidates with experience working in HR and Payroll outsourcing (BPO) organisations, particularly those with a good understanding of SAP HR and SAP Payroll solutions. This background will help you build credibility with customers and understand their business challenges.
Apply now and become the trusted advisor our customers rely on.
Key Responsibilities
- Own key customer relationships, contracts, P&Ls, and strategic account plans.
- Drive renewals, upsell, cross-sale and expansion into new markets and services.
- Facilitate tactical & strategic governance meetings, ensuring clarity, alignment & execution.
- Act as the primary point of contact for strategic customers, using your SAP HR and Payroll outsourcing expertise to advise, challenge and support continuous improvement.
- Identify business challenges and opportunities to improve customer outcomes.
- Lead opportunity development and manage the sales pipeline within your accounts.
- Drive innovation and continuous customer improvement.
- Ensure smooth contract handover from sales to operations throughout the customer lifecycle.
- Champion customer success and work with internal teams to deliver results.
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Your Experience and Skills
- Proven experience in a Key Account Management role within an HR & Payroll outsourcing (BPO) operating in complex, global environments.
- Strong commercial mindset with demonstrated success in upsell, renewals, and business development.
- Experience managing strategic customer relationships and working with senior stakeholders, ideally multi-country.
- Understanding of Payroll, Time & Attendance, Workforce Management, Travel & Expense, and HCM platform i.e. Workday, SAP, Oracle or similar.
- Analytical and advisory skills — able to build business cases and challenge customer thinking.
- A proactive, entrepreneurial “can-do” attitude and strong accountability for customer success.
Why Zalaris?
- Join a fast-growing, entrepreneurial company shaping the future of HR & Payroll services across Europe.
- Work with major global brands delivering high-impact solutions.
- Influence strategic decision-making at the customer’s highest levels.
- Experience a culture built on trust, innovation, accountability, and collaboration.
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Financial Benefits
- Salary tailored to experience and attractive local benefits
- Customer and Employee Referral schemes
- Occupational sick pay (9 weeks)
- Occupational maternity leave package (12 weeks)
- Life assurance (3x basic salary)
- Employer pensions contributions of 5%
- Bonus scheme for eligible roles
- Private Medical Insurance (with option to add dependents)
- Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications)
- Financial rewards for long service and achievements
- Free eye tests
- Monthly ZALOTTO! (£100 cash prize draw)
Non-Financial Benefits
- Work-life balance ethics
- Flexibility - remote or hybrid work - UK office locations: Weybridge or Cromford, with the option of establishing an office in Dublin
- Strong leadership with an open-door policy
- Company social and team bonding events
- Annual Leave Purchase Scheme
- Additional leave for Long Service (+1d holiday from start of 5th year of service)
- Sabbatical
- Corporate branded merchandise
- Employee recognition program
- Zalaris mentorship program
- Paid time off for community volunteering
- Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)
Apply now and become the trusted advisors our customers rely on.
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