Disrupt Talent
Key Account Manger- Exhibition Stands
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Key Account Manager — Exhibition & Events
Luton (Hybrid)
£45,000-£50,000 Base + Commission
The package:
- Salary: £45,000-£50,000 base, plus commission (structure designed to reward performance)
- Location: Luton — Hybrid, with flexibility for the right candidate
- Holiday: 28 days including bank holidays
- Benefits: Medical insurance (AXA), cycle to work scheme, birthday leave, holiday purchase scheme
Disrupt Talent is recruiting on behalf of a Luton-based agency specialising in exhibitions, point of sale, and office, retail and showroom installation. They work with clients across a broad range of projects, building long-term partnerships rather than one-off jobs.
This is a newly created role, and a genuinely good opportunity for an account manager who wants to own relationships properly rather than just maintain them. The business has spent the last year building trust with key clients through its sales team; this role picks that up and takes it further.
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The opportunity
You'll take on a set of key accounts and become the senior point of contact clients turn to, building the kind of relationships that lead to repeat business and bigger projects over time. You won't be delivery-led — project managers handle that side — but you'll stay close enough to every account to catch issues early and keep the client experience strong from brief through to on-site delivery.
Retention on existing accounts already sits around 70%, and there's real ambition to push that further. This is a role for someone who enjoys the relationship side of the job as much as the commercial side.
What you'll be doing
- Owning key client relationships, including regular face-to-face meetings and account reviews
- Driving account growth through upsell, cross-sell, and new stakeholder opportunities, including £100k+ projects
- Acting as the commercial bridge between clients and internal teams — design, production, logistics
- Overseeing project milestones, timelines, and budgets without being hands-on delivery
- Handling escalations confidently and protecting client satisfaction at every stage
- Keeping CRM, forecasting, and account reporting accurate and current
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What we're looking for
- At least 10 years' experience in sales, account management, or a client-facing commercial role
- Genuine exhibition or events industry experience — this matters for credibility with internal teams from day one
- A hunter by background who's ready to shift focus to nurturing and growing existing relationships
- Strong emotional intelligence and the ability to win trust internally as well as with clients
- Comfortable taking ownership of outcomes even after a project's handed to delivery
- Based within reach of Luton, or open to regular office and site visits
Interested? Apply with your CV for a confidential conversation, or get in touch with the team at Disrupt Talent. We'll tell you more about the company and the role once we connect.
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