Greif
Key Account Specialist
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Key Account Specialist (Open) – Global Key Accounts Team
Job Requisition #: 034171
About Greif
Greif is a global leader in performance packaging, operating in 40 countries with innovative and tailored solutions for the world’s foremost industries. We prioritise customer service, operational excellence, and global sustainability, ensuring that we package the essentials of life while creating lasting value for our colleagues, customers, and stakeholders.
Our Vision & Purpose
- Vision: To be the advantage that helps our customers win.
- Purpose: Creating packaging solutions for life’s essentials.
The Role
We’re seeking a Key Account Support Specialist to act as the customer champion for a dedicated portfolio of global accounts.
Key Responsibilities
Customer Relationships
- Build and sustain strong day-to-day relationships with customer stakeholders across regions.
- Partner with the Global Key Account Manager to ensure excellence in account execution, customer satisfaction, and operational efficiency.
Customer Support & Conflict Resolution
- Process and coordinate cross-regional customer requests and inquiries.
- Ensure alignments with global account agreements (Terms & Conditions).
- Lead dispute and quality complaint resolution to timely closure.
- Collaborate with local customer service teams, supply chain, and operations to deliver exceptional service.
Pricing & Commercial Excellence
- Prepare, manage, and maintain global and regional price lists.
- Support pricing updates, escalations, and cross-regional alignment.
- Ensure accuracy and consistency in commercial data.
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Project Coordination & Strategy
- Coordinate global account-specific projects (e.g., harmonization, new product launches).
- Track milestones and progress while managing regional/group Requests for Quotation (RFQ).
- Work cross-functionally with teams globally.
Business Performance & Reporting
- Develop customer presentations (e.g., quarterly business reviews, performance updates).
- Proactively communicate market and customer trends to assigned accounts.
- Monitor and address overdue receivables internally.
Requirements
Core Competencies
- Customer Service:
- Mastery of 7 skills of Customer Service Excellence.
- Analytical Skills:
- Ability to interpret data and derive actionable insights.
- Communication:
- Fluent English (written & spoken) for cross-cultural, global communication.
- Collaboration & Teamwork:
- Proficiency in working with Key Account Managers and cross-functional teams.
- Project Management:
- Ability to juggle multiple priorities, deadlines, and global stakeholders.
- Cultural Sensitivity:
- High global awareness and ability to thrive in a diverse, international environment.
- Attention to Detail:
- Ensures precision in pricing, reporting, and communication.
Technical Proficiency
- Advanced Excel (data analysis, pivot tables).
- Professional PowerPoint for customer presentations.
- Familiarity with ERP/CRM systems is advantageous.
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Experience & Education
- Bachelor’s degree (Business, Supply Chain, or related field), or equivalent experience.
- Relevant experience in customer service, sales support, or B2B account coordination (preferably in industrial or global settings).
- Multinational or global accounts exposure is a strong plus.
Success Factors
✔ Thrives in a fast-paced, global, matrix workplace. ✔ Customer-first mindset with strong ownership. ✔ Balances strategic account support with operational execution. ✔ Highly organised, proactive, and results-driven.
Compensation & Benefits
Compensation Range
- € 64,800 – € 110,200 annually (typically € 64,800–€ 87,500 for new hires).
- May include short-term incentives, scaled per market, skills, experience, and location.
Benefits
Greif offers a comprehensive Total Rewards Package from Day One, including:
- Medical, dental, and paid time off.
- Flexible work arrangements.
- Competitive wage aligned with market standards.
EEO Statement
Greif is an equal opportunity employer. We do not discriminate based on sex, race, religion, age, national origin, colour, disability, veteran status, or any other protected characteristic. For policy details, visit: Greif Equal Opportunity Policy.
Note: Only verified opportunities from Greif Careers are authentic. Watch for genuine communication from @greif.com emails only.
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