Neighbourly®
Key Accounts Administrator
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About Neighborly
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. In 2010, the company expanded to the UK as Neighbourly, focusing on acquiring and developing premium franchise brands within the home service industry. In 15 years, it has become a thriving entity, with 330+ locations across 6 brands and 4,000 frontline operatives. Known for strong investment and franchisee development, Neighborly is consistently growing year-on-year.
Our Brands
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Countrywide Grounds Maintenance
An established national landscape maintenance service provider comprising 46 franchise businesses across the UK, offering grounds maintenance and related services to a diverse client base.
Business Role Information
Reporting Structure
Reports to: Key Accounts Manager
Key Relationships:
- Key Accounts Team
- Regional Managers
- Finance Team
- Tenders Team
- Business Development Managers
Purpose of the Role
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The role serves as the central point of contact for Regional Managers and customers, handling administrative duties and supporting the Key Accounts Manager in daily tasks.
Key Responsibilities
Administrative & Operational Support
- Creation, organisation, and maintenance of job records
- Handling inbound/outbound phone inquiries
- Managing correspondence with customers and franchise partners
- Complaint resolution
- Contract renewals
- Processing quotation requests
- Purchase orders management
- Invoice scheduling
- Processing and uploading orders
Customer & Operational Liaison
- Telephone/email communication regarding quotes, works orders, and service delivery
- Addressing customer and franchisee queries
- Coordinating with accounts, tender, and business development teams
Additional Duties
- Credit control for key accounts
- Portal management
- Performing reasonable additional duties as required
This profile provides an overview and is not exhaustive of the role’s responsibilities.
Experience/Skills/Knowledge Required
Experience
- Credit control (desirable but not mandatory)
- Proven track record in customer service
- IT literacy (expertise in Microsoft Office required)
- Experience with CRM systems (preferable)
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Skills & Competencies
- Customer-focused approach, maintaining professional telephone etiquette
- Strong attention to detail
- Ability to work independently and collaboratively within a team
- Excellent communication skills
- Administration proficiency
Behaviours
- Positive and adaptable mindset
- Flexible and resilient to changing work demands
- Motivated and organised
- Proactive and driven
Inclusivity Statement
Neighbourly is committed to equal employment opportunities, valuing diversity, and ensuring a workplace free from discrimination or harassment. The company promotes dignity, fairness, and equitable treatment for all employees, regardless of:
- Age
- Sex
- Disability
- Gender reassignment
- Marriage/civil partnership
- Race
- Religion or belief
- Sexual orientation
Job Location & Classification
Brand: CGM UK (Countrywide Grounds Maintenance, UK) Salary: Pay Group G (excluding prescribed benefits)
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