How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Full-Time Keyholder – HOKA (Europe, Middle East & Africa)
About HOKA
Are movement, bringing unexpected innovation to athletes of all kinds. We believe joy comes from moving purposefully—and empower people to soar.
At HOKA, we’re committed to creating an equitable future for our employees and customers. By fostering a culture of inclusion, we assemble a team of passionate, diverse individuals who bring energy to every creative challenge.
Summary
As a Keyholder, you’re integral to shaping the world’s best shopping experiences. Your role involves:
- Staying up-to-date on promotions, products, and marketing initiatives.
- Engaging with customers and meeting business targets as part of a dynamic team.
- Being the link between store operations and exceptional customer service.
Description
Your responsibilities include:
- Delivering personalised and memorable shopping experiences that drive loyalty.
- Ensuring all customer inquiries—below the counter and on the phone—are resolved accurately.
- Adhering to fluid processes, from checkout to pricing, promoting returns with utmost professionalism.
- Projecting a positive, enjoyable attitude to elevate both customer and team morale.
- Upholding brand image and brand presence, ensuring:
- Store visit policies.
- Compliance with company dress code.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
In all interactions, you are an embodiment of the HOKA brand—always ready to help in-store customers and those reaching out via phone.
Core Competencies
- Customer Service: Set and maintain the highest standards for exceptional service.
- Brand Knowledge: Continuously nurture knowledge of HOKA products, promotions, and trends, and actively share this insight in interactions.
- Clarity: Excel in communication, supporting both customers, teammates, management, and stakeholders.
- Empowerment: Motivate team members with positivity and recognition.
- Teamwork: Collaborate toward clear goals with agility and ensemble spirit.
- Proficiency: Work comfortably in fast-paced settings, managing multiple tasks at once.
- Style: Acute awareness and adaptability to current market trends.
- Problem-Solving: Respond with maturity and resolve to challenges and setbacks.
- Critical Thinking: Approach challenges methodically while maintaining adaptability.
Who You Are
- Natural Communicator: Fervent advocate of the HOKA vision and mission.
- Eager Team Player: Enthusiastic about collaborative success—self-starter by nature.
- Expert Problem-Solver: Comfortable diagnosing and overcoming obstacles with innovation and poise.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ideally, You Have
- Retail (or Customer Service) Experience – Hands-on experience ensures you hit the ground confident.
joinhoka-take-the-jump.png
What We Offer
Perks, Involvement & Rewards
Being a valued collaborator at HOKA and Deckers Brands extends far beyond a paycheck. Enjoy celebration of your success through:
✔ Generous Discounts:
- 60% off Deckers Brands (HOKA, UGG, Teva) online purchases.
- 30% off in-store.
✔ Uniform Assistance & Assistance Allowance.
✔ Charitable Initiatives: Volunteering opportunities.
Growth & Development
We strive to sustain passion on the job—one reason we prioritise professional expansion with:
✔ Globe-spanning mentorship through the Global Mentorship Programme. ✔ Training Support: Continued development initiatives.
Career Resource
Join a company whose mission thrives on uniqueness, depth, and transformation. At Deckers Brands, your role matters, and we empower growth with:
🔸 Broad Discounts on products. 🔸 Conversational & Rewards Contests (Prizes possibly) 🔸 Advancement opportunities for talent blossoming on and off surfaces. 🔸 Attractive competitiveness in pay and benefits.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location