lululemon
Key Leader | Guildford
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Key Leader | Guildford
Key Leader – Retail Store (lululemon)
About the Role
lululemon is an innovative performance apparel company specialising in yoga, running, training, and other athletic pursuits. We lead in technical fabrics and functional design, creating transformational products and experiences that help people move, grow, connect, and thrive.
This Key Leader role is a critical part of the store leadership team, impacting salesfloor team members and customer experience daily. You’ll drive operations, lead by example, and ensure an outstanding guest experience while managing key performance indicators and operational efficiency.
Key Responsibilities
Leadership & People Management
- Provide coaching, mentoring, and career guidance to foster growth and development
- Offer feedback, gap assessment, and performance recognition
- Share product and company knowledge through targeted communication channels
Guest (Customer) Experience
- Lead salesfloor operations, ensuring optimal team coverage and efficiency
- Train and guide team members to deliver exceptional service and personalised solutions
- Educate customers on product benefits and support seamless transactions
- Address guest concerns and escalations to ensure satisfaction
- Mobilise across the store to meet business, team, and customer needs
Working With Others
- Foster an inclusive and respectful team culture
- Build collaborative relationships to enhance guest experience
- Work effectively with all team members
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Operations
- Review business metrics to assess progress and adjust strategies as needed
- Manage store opening and closing procedures via checklists
- Oversee product presentation, restocking, cleaning, and inventory tasks
- Ensure cleanliness and store standards alignment
- Adhere to people safety policies and operational policies
(Budget Responsibility: Not applicable)
People Management
- Serve as a team lead with indirect responsibility for a subset of retail associates
Core Values & Core Skills
What We Look For
- Inclusion & Diversity: Champion an environment that celebrates differences
- Integrity/Honesty: Conduct yourself ethically and fairly
- Guest Experience: Enthusiastically engage with customers and meet their needs
- Collaboration & Teamwork: Work productively and seek diverse perspectives
- Leadership: Inspire, motivate, empower, and guide team members
- Candid Communication: Share concerns openly and constructively
- Decision Making: Make logical, timely decisions with reason
Job Requirements
Eligibility
- Legally authorised to work in the store’s country
- 18+ years old
- Valid Right to Work proof (if applicable)
- Must be able to commute to the assigned store daily via personal transport
Availability
- Flexible scheduling: Willingness to work evenings, weekends, and holidays
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Willingness Requirements
- Ability to move dynamically across the store during shifts
- Strength to handle boxes weighing up to 30 lbs (13.6 kg)
- Comfort operating in environments with bright lighting and loud music
Experience
- (Nice to have, not required):
- Retail/sales leadership experience (1+ year) — does not necessarily require supervision
Education
- (Nice to have, not required):
- High school diploma, GED, or equivalent
- Bachelor’s degree (optional)
Accessibility & Accommodations
We believe in leveraging all talents at lululemon. If you have questions about how your skills may align with this role, please reach out to accommodations@lululemon.com, referencing the position title, location, and your specific request.
Beyond the Paycheck
We invest in the well-being of the whole person—body, mind, and spirit. Our total rewards program includes:
- Competitive base pay + team-based bonus program
- Extended health benefits
- Paid time off
- Savings plans (e.g., retirement & well-being programmes)
- Generous employee discounts on lululemon products
- Fitness, yoga, mental wellness classes
- Parenthood top-up funding
- Professional development & growth opportunities
Note: Benefits vary by location and employment type; some may require eligibility. Programmes may change at any time.
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