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Keyholder
Castore – Keyholder
Our mission is clear: to make athletes better.
About Castore
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.
Designed with a passion for innovation, our products feature specialist elements tailored to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a globally respected brand for our deep and unrelenting commitment to engineering the highest quality sportswear, with no stone left unturned in our pursuit of performance enhancement.
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We aim to be a premium alternative to mass-market brands – the natural brand of choice for discerning athletes who demand excellence.
The Role
A Keyholder is a critical position in our stores, offering the opportunity to:
- Work closely with premium product, customers, and achieve daily targets.
- Join a hardworking team.
- Contribute to creating the ‘Castore experience’—where every customer steps into a world of exceptional service and selling.
Contract: Temporary (12-hour/week basis).
Responsibilities
- Keyholding & banking duties
- Welcoming and serving customers as they enter
- Acting as an ambassador for the Castore brand
- Delivering excellent customer service
- Advising and assisting customers with product selection
- Handling complaints or escalating serious issues to the manager
- Processing customer transactions
- Replenishing stock on shelves
- Supporting store deliveries
- Monitoring and reporting KPIs (e.g., in-store orders, e-receipts)
- Upselling products and identifying add-on sales opportunities
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Skills & Qualities
✔ Thrives in a sales-driven environment ✔ Comfortable working independently or as part of a team ✔ Strong written and verbal communication skills ✔ Proactive, taking initiative to solve challenges ✔ Friendly, positive attitude with a passion for premium sportswear
What We Offer
- Competitive salary
- A chance to build a career with a fast-paced, high-growth brand.
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Jessica, London
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