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Keyholder – Belstaff Retail Store
About the Role
Belstaff was created by and for independent spirits. The brand champions functional clothing, driving forward those who challenge the ordinary and celebrate the extraordinary journey. As a Keyholder, you’ll be pivotal in maximising sales revenue, cultivating strong customer relationships, and setting exceptional customer service standards across the store.
Join a team that thrives on impact, innovation, and a shared belief in "Going All In" to build a legacy that exceeds our rich history.
Key Responsibilities
Sales & Customer Service
- Set and consistently exceed the sales benchmark in-store, driving revenue while inspiring and enabling team members to achieve their targets.
- Foster a dynamic, collaborative environment that prioritises high sales and exceptional customer experiences.
- Provide personalised, high-end customer service by:
- Greeting, guiding, and assisting customers confidently.
- Up-selling and cross-selling products professionally across the entire collection.
- Ensuring customers are fully informed about product care, customisation, waxing, aftersales, and stock availability.
- Stay informed on local events, trends, and industry insights to engage customers authentically.
- Handle customer complaints and queries professionally, maintaining trust and loyalty.
- Develop strong internal and external relationships, including partnerships with other Belstaff Stores and Head Office.
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Stock & Security
- Uphold inventory responsibility, ensuring all stock is tagged, protected, and presented securely.
- Follow company security procedures, minimising theft risks and adhering to audits.
- Maintain high standards of stock storage (both on-floor and back-of-house) to prevent damage.
Visual Merchandising
- Present stock and displays that align with Belstaff’s brand vision, creating an inviting and commercially effective shop floor.
- Ensure all merchandise is properly labelled, ready for sale, and in optimal condition.
Managerial & Operational Duties
- When keyholding duties are assigned, execute them in accordance with company protocols.
- Collaborate closely with Store Managers and supervisors on operational, safety, and profit-driven decisions.
Health & Safety (H&S)
- Adhere strictly to company rules, HSE legislation, and safety standards.
Requirements & Expectations
Key Attributes
- Passionate about luxury retail and committed to delivering exceptional customer experiences.
- Strong sales acumen, with the ability to influence and lead a team.
- Exceptional product knowledge – you must be conversant in Belstaff’s entire collection and services.
- Entrepreneurial mindset, focusing on customer centricity, persistence, and initiative.
- Ability to build and maintain trust in high-end service environments.
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Experience & Skills
- Previous retail or sales experience (preferably in luxury or high-street fashion).
- Experience in upsilling/cross-selling and achieving sales targets.
- Strong communicator, both written and verbal, with impeccable presentation skills.
- Customer service excellence – proactively anticipating and exceeding client needs.
- Resilience, adaptability, and a can-do attitude—so you can exceed daily challenges.
- Basic below-the-line tasks (stock management, visual merchandising, etc.) with a focus on attention to detail.
Work Arrangements
- This role operates within a 40-hour weekly contract (hours typically Monday to Saturday).
- Consists of specific keyholding periods, security, and managerial oversight as needed.
Imagine your legacy as part of Belstaff. Rise to the challenge.**
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