PORTLAND LEATHER MANAGEMENT LLC
Keyholder (Full-time) - Birmingham, MI
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Keyholder (Full-time) - Birmingham, MI
Store Key Holder – Full Time
Location: Birmingham, MI 48009 (Downtown) Job Category: Retail Position Type: Full-Time (40 hours weekly, with weekend availability & additional seasonal flexibility) Salary Range: $18.00Hourly
About the Role – Portland Leather Goods
Portland Leather Goods is customer-obsessed—every aspect of our business is designed to deliver outstanding customer experiences. Our brand values—Integrity, Empowerment, Trust, Versatility, Respect, and Empathy—drive our team’s interactions, both internally and with our amazing customers.
As a Store Key Holder, you’ll partner with store management to lead, mentor, and motivate a passionate team that guides customers through a memorable, personalized journey. You’ll champion our mission to share the same vibrancy that our online community embodies—turning every visit into a standout experience.
This role requires trailing the store when management isn’t present, ensuring unwavering focus on customer satisfaction, operational efficiency, and revenue growth.
Job Responsibilities
In this pivotal role, you’ll ensure every customer interaction exceeds expectations while maintaining store excellence. Key responsibilities include:
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Operational Leadership:
- Perform opening and closing duties, including securing the store, system entry, and audit checks.
- Manage alarms, register maintenance, and accurately balance accounts.
- Set and maintain company standards for cleanliness, organization (sales floor, backroom, checkout), and merch presentation.
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Customer Experience:
- Build long-lasting relationships—remembering preferences, expediting service, and delivering warm, personalized interactions.
- Train support staff to provide welcoming, proactive service (greeters, product demonstrations, problem resolution).
- Represent Portland Leather’s professionalism in all returns, exchanges, face-to-face concerns, and transactions.
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Team Mentorship:
- Lead by example—maintain an upbeat attitude, uphold store expectations, and foster a collaborative team culture.
- Offer directional guidance to team members, ensuring productivity, policy adherence, and sales goals are met.
- Assist with onboarding new hires—training on systems, procedures, product knowledge, and customer service values.
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Sales Growth & Operations:
- Engage customers, highlight promotions/loyalty programs, and collaborate with management to meet performance targets.
- Execute inventory flows: receiving from suppliers, restocking sales floor/backroom shelves, and auditing product shipments.
- Implement feature merchandising across all selling environments (shelves, racks, point-of-sale displays).
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Health, Safety & Compliance:
- Enforce safety procedures to create a risk-free environment for employees and customers.
- Ensure familiarity with Personnel data/Occupation Safety policies and capacity demands displacing items (varying weights, shelving utilities).
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Additional Notes:
- Work up to 40 hours weekly with goals to include weekend/evening shifts and seasonal surges ( holidays peak role extension ).
- Must live within the Michigan region due to operational requirements.
Requirements
Successful candidates will align with our customer-first mindset and leadership ethos. All applicants must meet the following minimum qualifications:
- Retail Experience: Minimum of 2 years in general retail/store operations and customer service.
- Leadership: At least 1 year in a key holder or similar leadership capacity, demonstrating team mentorship, problem-solving, and strategic role-playing.
- Functional Abilities:
- Proficient working with cash handling and POS systems (additional Shopify knowledge a plus).
- Ability to lift and maneuver 30+ pounds (adjacent to equipment, rolling stock).
- Meeting phynical demands: climbing/descending ladders with weight, standing 8+ hour active shiftsk, reorganizing fixtures.
- Technical Compliance: Participants will submit to E-Verify auto'Itee to confirm eligibility.
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Core Competencies Include:
- Exceptional employee and customer communications maintaining cognitive patience.
- Strong oral/written skills to process details policies while multitasking.
- Reliability—capable working independently far unattended hours during off shifts and after closing.
- Problem-solving in fast-paced environments when encountering obstacles uniquely tailor customer/product expectations.
What You’ll Gain Joining Portland Leather Goods
We invest in our team’s growth, support, and workforce– aligned values. You’ll bring our exceptional product creeds to life as we level transaction into timeless leather moments. Benefits include:
- Financial Well-Being:
- Paid sick and vacation time—balance work, health, and lifestyle needs.
- 401(k) plan with 4% company match—develop long-term savings strategy.
- Confidence & Skills:
- Classifier employee discounts on all Portland Leather accessories, creating flexible spending opportunities.
- Paid on-the-job professional development mentored by Senior Management.
- The Portland Difference:
- Embody the community and culture that inspired the garage-to-elevated brand story.
- Enriching responsibilities through kpi-based goals tied to revenue growth.
- Diversity & Inclusion:
- Equal opportunity employer: committed to celebrating demographics of race, gender, veterans, persons with disabilities, and minority groups.
- Join a values-driven workplace welcoming cultural contributions at every point.
For additional details and methodology, please visit our
Job Applicant Privacy Notice | Instagram @Portlandleather |
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