Portland Leather Goods
Keyholder (Full-time) - Birmingham, MI
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Keyholder (Full-time) - Birmingham, MI
Store Key Holder – Retail Leadership
Job Details
Location: Birmingham, MI 48009 Position Type: Full-Time (up to 40 hours/week) Salary Range: $18.00 hourly Work Schedule: Days, evenings, weekends, and additional hours during peak seasons Category: Retail (Customer-Obsessed Leadership Role)
About the Role
At Portland Leather Goods, we’re passionate about love—our bags, our customers, and the relationships we build. Our mission is simple: to deliver a customer journey tailored to each individual’s needs.
We operate by core values: Integrity, Empowerment, Trust, Versatility, Respect, and Empathy. These standards define all customer and team interactions.
We’re seeking retail leaders who embody that passion to mentor, guide, and coach teams to deliver exceptional customer experiences. Join our vibrant community (both online and in-store) and help ensure every customer feels the same energy and excitement that built our brand!
What You’ll Do
As a Store Key Holder, you will:
- Lead the frontline of our retail store and online presence, ensuring a seamless and exceptional experience.
- Ensure store operations run smoothly in the absence of management.
- Strengthen connections with customers through phenomenal service and memorable interactions.
- Deliver concrete results—revenue, profits, and overall store success—through unwavering focus on the customer.
Primary Responsibilities:
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Store Operations & Security
- Perform opening and closing procedures, including securing the store and managing alarms.
- Prepare register equipment for each shift.
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Customer Engagement
- Build lasting relationships and create fun memories for customers.
- Greet customers warmly, assist with product selection, and resolve concerns.
- Promote loyalty programs and address product inquiries with enthusiasm.
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Merchandising & Inventory
- Maintain the sales floor, backroom, and checkout areas to meet company standards.
- Assist in inventory processes, from receiving to product replenishment.
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Sales Support
- Achieve sales goals by actively engaging with customers.
- Handle returns, exchanges, and transactions professionally.
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Leadership & Team Management
- Be the lead on duty when management isn’t present.
- Support and coach team members on store policies, customer service expectations, and product knowledge.
- Motivate teams through your own positive and energetic attitude.
What You’ll Bring
To excel as our Store Key Holder, you will:
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Leadership & Experience
- Minimum 1 year of retail experience in a leadership or key holder role.
- Minimum 2 years in retail operations, store management, and customer experience.
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Key Competencies
- Proven ability to deliver exceptional, customer-centric service.
- Strong communication, conflict resolution, and problem-solving skills.
- Accuracy with cash handling and POS systems (Shopify experience is a plus).
- Physical ability to perform store duties, including:
- Moving/prosting items (up to 30 lbs + assistance).
- Standing for 8+ hours per shift, kneeling, lifting, arranging merchandise.
- Using ladders and climbing equipment as needed.
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Frame of Mind
- Reliable and responsible, capable of working independently.
- Empathetic and trustworthy—key to fostering team spirit and loyalty.
Benefits & Growth
At Portland Leather Goods, your success is our priority. We invest in you with:
- Comprehensive Health Coverage
- Medical, dental, and vision insurance for you and your family.
- 401(k) Retirement Plan
- Company match up to 4% to support your long-term financial goals.
- Work-Life Balance
- Paid time off so you can recharge and focus on being your best self.
- Discounts
- Exclusive employee savings of up to 20% off all Portland Leather Goods products.
- Career Development
- Dynamic role with opportunities to learn, grow, and advance vertically or horizontally.
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About Portland Leather Goods
Once, finding a high-quality, stylish, and affordable leather bag was a luxury. We changed that.
Established in 2016 by founder Curtis Matsko, Portland Leather Goods redefined beauty-meets-budget in the world of handbags. Our mission remains the same: to deliver premium performance and classic design without compromising quality or accessibility.
Make your stand today at Portland Leather Goods.
Commitments
At Portland Leather Goods, we celebrate diversity and equality. As an Equal Opportunity Employer, we are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status.
Requirements
- Must reside in Michigan (company compliance policy).
- Must be authorized to work in the United States. Employment verification via E-Verify.
Ready to Be the Difference?
Review our Job Applicant Privacy Notice and explore our community at:
🌐 www.portlandleathergoods.com 📷 @Portlandleather (Instagram)
Show us in your cover letter why you’re the best fit to join the team and drive our future!
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