PORTLAND LEATHER MANAGEMENT LLC
Keyholder (Part-time) - Birmingham, MI
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Keyholder (Part-time) - Birmingham, MI
Store Key Holder – Retail Leadership Role
Job Location: Birmingham, MI 48009 Salary Range: $18.00 - $18.00 Hourly
About Portland Leather Goods
At Portland Leather Goods, we love people, and people love our bags! Our mission is to deliver a customer-centric journey tailored to each individual’s needs. Guided by our shared values—Integrity, Empowerment, Trust, Versatility, Respect, and Empathy—we prioritize exceptional interactions in every customer and team engagement.
We seek retail leaders who embody the same passion and commitment as our customers. Our vibrant community online thrives, and we want to extend that energy into our stores. If you thrive on connection, product organization, and genuine customer service, this opportunity is for you!
About the Role
The Store Key Holder ensures a seamless store experience by leading operations in the absence of management. This key leadership role drives revenue, customer loyalty, and team success while fostering a welcoming, efficient environment.
What you’ll do:
- Lead opening/closing duties, including security protocols and POS setup.
- Mentor and coach team members to deliver outstanding customer service.
- Maintain organized, clean, and visually appealing sales floors and backrooms.
- Handle inventory, stocking, and merchandise repositioning.
- Process transactions accurately, including returns, exchanges, and promotions.
- Project positivity to inspire team productivity and customer satisfaction.
- Train new hires on store procedures and product knowledge.
- Act as a point of contact for customer concerns and management obligations.
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This role requires high energy, attentiveness to detail, and a customer-first mindset.
Key Responsibilities
Operational Leadership
- Oversee store security (alarms, locks, and shop safety).
- Ensure compliance with company policies and POS training for team members.
- Process end-of-day reporting and financial reconciliation.
Customer Experience
- Build lasting connections with customers through personalized service.
- Respond agilely to customer inquiries, promotions, and loyalty program engagement.
- Resolve complaints diplomatically to maintain satisfaction and trust.
Team Management
- Collaborate with team leads to set goals, track performance, and maintain morale.
- Assist in onboarding by explaining store workflows and expectations.
- Foster a collaborative, inclusive team atmosphere.
Retail Operations
- Manufacture sales floor presentation per brand standards.
- Coordinate inventory processes (receipt, restocking, and replenishment).
- Lift/core merchandise (up to 30+ lbs with assistance) and reorganise displays.
Requirements & Qualifications
Minimum Experience
- 1+ year in a retail leadership or key holder position.
- 2+ years in retail operations and customer experience.
Essential Skills & Competencies
- Strong communication and conflict resolution abilities.
- Cash management proficiency and POS operations (Shopify knowledge is a plus!).
- Independent problem-solving under minimal supervision.
- Physical stamina (ability to stand/walk/manipulate inventory for 8+ hours/day).
- Attention to detail when merchandising and inventory operations.
- Relatable, warm personality—we’re looking for those who passionately engage customers.
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Benefits & Perks
We valores our team with:
- Paid time off – Rest and recharge to perform your best.
- 401(k) with company match – Up to 4% matched contribution.
- Employee discount – Save on exclusive Portland Leather Goods products.
- Career growth opportunities – Dynamic role with room to advance.
- Work-life balance support – Flexibility for your live outside work.
About Portland Leather
Portland Leather Goods launched in 2016 to redefine elegance and affordability in full-grain leather goods. Our mission: simple design, high quality, at a fair price. Since then, we’ve evolved from our garage start to a beloved brand, celebrated for craftsmanship and community.
Company Commitment
As an Equal Opportunity Employer, we commit to diversity, equity, and inclusion. We celebrate differences—background, identity, experience—and cultivate an environment where all team members thrive.
Legal Notes
- Residency requirement: Must reside in Michigan (due to employment regulations).
- E-Verify compliant: Participation required to verify work eligibility.
Apply Today!
Find us online: www.portlandleathergoods.com | @Portlandleather
Ideal candidates will craft a compelling cover letter outlining why they’d excel as a retailer, store leader, and fan of Portland’s product line!
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