Portland Leather Goods
Keyholder (Part-time) - Birmingham, MI
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Keyholder (Part-time) - Birmingham, MI
Store Key Holder Position
Job Location: Birmingham, MI 48009 Salary Range: $18.00/Hour
About the Role
At Portland Leather Goods, we’re passionate about creating exceptional customer experiences—because our customers love, Love, LOVE our products. Our mission is to deliver a personalised, service-driven customer journey rooted in values like Integrity, Empowerment, Trust, Versatility, Respect, and Empathy. We’re seeking retail leaders who thrive in fast-paced, collaborative environments and embody our brand ethos.
This key holder role is ideal for:
- Social, enthusiastic people who appreciate leather goods and enjoying helping customers.
- Enthusiasts with flexible weekend availability (this location is based in [Location]).
- Individuals who believe in community-driven retail and customer obsession.
If you share our ethos and enjoy organising products, guiding teams, and creating memorable shopping experiences, we want to hear from you!
Responsibilities
In the absence of management, the Store Key Holder ensures seamless customer relationships, compliance with company standards, and alignment with revenue goals. Key responsibilities include:
Operational Leadership
- Perform store openings and closings, including:
- Securing premises and managing alarms
- Preparing payment/.floor registers
- Act as store lead during management unavailability, ensuring staff adherence to policies and productivity.
Customer Experience & Engagement
- Foster lasting customer relationships by delivering a fun, genuine shopping experience.
- Provide exceptional service via:
- Greeting customers warmly
- Assisting with product selection and conoció plastic resolution of concerns
- Promoting loyalty programs and promoting current promotions
- Openly encourage positive interactions and self-expression to inspire further brand advocacy.
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Retail Operations
- Maintain visually appealing sales floors, checkouts, and backrooms, aligned with Company merchandising standards.
- Participate in inventory processes:
- Receiving, storing, and redistributing stock
- Planning product placements at shelves, racks, and display areas
- Accuracy in all transactions, returns, and exchanges.
Team Management
- Support store goals by:
- Guiding teammates, enhancing collaboration
- Assuring adherence to company policies and operational excellence
- Assist with new hire training on:
- Standard operating procedures
- Customer service principles
- Product knowledge of luxury full-grain leather goods
Requirements for the Position
To thrive in this demanding yet rewarding role, you must possess:
Leadership & Retail Expertise
- Minimum 1 year retail experience in a leadership or key holder capacity preferred.
- 2+ years’ experience in retail operations and omnichannel customer experience.
Technical Competency
- Flawless cash handling and POS familiarity required
- Shopify/or eCommerce best practices experience is a advantage.
- Strong ability to:
- Collaborate with inventory systems
- Read and input data from computer/retail screens
- Multitask in fast-moving retail environments
Physical Demands
This role requires frequent active mobility—movements include:
- Lifting up to 30 lbs (with occasional assistance).
- Kneeling, climbing ladders, and standing for prolonged durations.
- Manipulating stacks for quality-focused store organisation
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People & Professional Skills
- Proven customer service skills (self-confidence in conflict resolution encouraged).
- Empathy, dependability, and positive attitude to uplift teammates.
- Reliability and ability to work independently flexibly (weekending availability).
Requirements & Diversity Statement
Assessment & Employment Policies
- To work in this role, individuals must reside in Michigan.
- Portland Leather Goods commits to accessibility:
- Reasonable accommodations offered to qualify candidates with disabilities.
- E-Verify compliance required for this position (I-9 verification process).
Employer – Doing Our Best
Portland Leather Goods is an equal opportunity employer. We proudly celebrate diversity and strive for an inclusive workplace, considering all characteristics, including:
- Race, religion, colour, national origin
- Gene, sexual orientation, age, disability
- Veteran status and all protected attributes
We invite applications from any background applicable to this key retailer leader position.
What We Offer You
Your hard work is celebrated with generous benefits:
- Paid time off – Maintain work-life balance
- Company-matched 401(k) – Support your financial well-being
- Employee discount – Immediate savings on all Portland Leather products
- Career Growth – Ascend with access to mentorship and advancement in a growing company
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