Tarquins Gin
Keyholder, Retail Position
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Keyholder, Retail Position
Permanent, Part-Time (10 hours) position available
Location: Bude, Cornwall
This is an exciting opportunity to join our retail department, engaging with new customers and existing fans of Tarquin's. As part of a small, supportive team, you will play a key role in delivering exceptional customer experiences while contributing to the day-to-day operation of the store. The role also offers opportunities for professional development, growth, and training across the wider business.
Key Responsibilities
- Open and close the store in line with company procedures.
- Maintain high standards of store cleanliness, organisation, hygiene, and presentation.
- Provide cover for the Store Manager when required.
- Deliver exceptional customer service and create a welcoming experience for all visitors.
- Support inventory management, stock rotation, and stock control under the guidance of the Retail Manager.
- Work collaboratively with the team to achieve daily and weekly sales targets and KPIs.
- Receive and check deliveries, ensuring product quality and accuracy.
- Contribute to a safe, positive, and enjoyable environment for customers and colleagues.
- Promote and represent the Tarquin's brand with enthusiasm and professionalism.
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Essential Requirements
- Previous retail experience.
- Excellent communication and interpersonal skills.
- Strong customer service focus.
- Reliable, organised, and able to work independently as well as part of a team.
- Flexible approach to working hours, including weekends and busy trading periods.
- Confidence in public speaking is an advantage.
Desirable Skills and Experience
- Personal Licence Holder.
- Previous hospitality experience.
- Experience working in a customer-facing environment.
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What we offer
- 25 days' annual leave plus 8 Bank Holidays (pro-rata for part-time employees).
- Birthday Day Off: an additional paid day off to celebrate your birthday, in addition to your annual holiday entitlement*.
- Company Sick Pay Scheme: up to 5 fully paid sickness absence days per year*.
- Employee Assistance Programme (EAP): free, confidential 24-hour helpline providing support for personal and professional challenges.
- Ongoing training and development opportunities.
- Staff social events.
- Flexible working arrangements.
- Family-friendly policies.
- Pension scheme.
- Staff discount for online and on-site purchases.
- Free Distillery Tours for employees plus one guest during weekdays.
- Discounted Gin School experiences for employees plus one guest.
*Benefits provided in accordance with Company Policy.
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