Metropolitan Gaming
Kings Sports Bar Manager
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Sports Bar Manager – Kings Sports Bar
About Us
Metropolitan Gaming is about more than the games or the buzz of the venue—it’s about energy, atmosphere, and service that is sharp, responsive, and in sync with the moment.
We’re a diverse, close-knit team that celebrates wins, supports each other, and creates unforgettable experiences together. If you’re upbeat, curious, and eager to contribute, you’ll feel right at home. Here, personality matters—every shift is a chance to make your mark.
Why Join Us?
A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and advance your career—all while earning competitive pay.
Additionally, you’ll enjoy:
- Discounts and perks across travel, retail, hospitality, and wellbeing
- Company pension scheme with life insurance cover
- Discounts on food, drinks, and entertainment across all venues
- Season ticket loan and cycle-to-work scheme
- Refer-a-friend bonus rewards
What We Are Looking For
We’re seeking a passionate, dynamic, and experienced Sports Bar Manager to: 🔹 Lead a team in delivering an exciting, high-energy environment for sports fans from all walks of life 🔹 Be sports obsessed (yes, really!) with a deep knowledge of games, teams, and fan culture 🔹 Thrive in hospitality, expertise in food and beverage operations, and managing a fast-paced bar setting 🔹 Oversee daily operations, ensure exceptional customer service, and drive sales while maintaining a fun, safe, and engaging atmosphere
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Most importantly—you must LOVE what you do (and your team will too!).
Main Responsibilities
Team Leadership & Operations
- Lead, mentor, and evaluate a team of bar staff
- Develop and implement strategies to enhance efficiency and guest satisfaction
- Monitor bar inventory levels (beverages, supplies, equipment)
- Maintain cleanliness, organisation, and compliance with health and safety regulations
Customer & Business Growth
- Create and promote sports-related events, viewing parties, and local partnerships
- Engage with customers via social media and promotions
- Build relationships with local fan groups to drive attendance
- Handle guest inquiries, feedback, and issues professionally
- Upsell and cross-sell food and beverage to boost revenue
Event & Marketing Coordination
- Lead the Profit and Loss (P&L) operations for Kings Sports Bar
- Spearhead key events, collaborate with brand partners, and secure marketing support and USPs
- Work with the marketing team to promote:
- In-house events
- Seasonal offers
- Customer engagement initiatives (e.g., digital darts in the bar)
- Identify new opportunities to increase revenue through strategically upselling
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Staff Management & Development
- Recruit, train, and supervise bar and restaurant staff
- Create employee schedules to optimise labour costs and efficiency
- Motivate, coach, and resolve conflicts within the team
- Foster a positive and professional work environment
Key Service Behaviours
All Kings Sports Bar Managers must embody our core service principles:
- On It: Proactively anticipate needs, deliver prompt and effective service
- Upbeat & Positive Attitude: Stay energetic, professional, and solution-focused
- Be Nice: Treat guests, team members, and partners with courtesy and respect
- Open & Close: Engage openly at the start, conclude interactions clearly, courteously, and appreciatively
Additional Notes
✅ Age Requirement: Must be 18+ and have the right to work in the UK 📅 Flexibility Required: Working nights, weekends, and shifts covering 24/7 operations ℹ️ Physical Demands: Long shifts on your feet, face-to-face customer engagement is essential
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