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Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description
Position Summary
This individual will direct Heart of the House Cafe operations while ensuring that the business is maximizing its potential. He/She will be responsible for the financial results of the department as well as development and retention of human capital.
Essential Functions
- People: To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock
- Guest Experience: To provide an authentic experience that “rocks” for Hard Rock guests by adhering to proper menu specifications and attention to detail in food quality and presentation
- Profit: To operate a financially profitable food and beverage business operation
- Sales: To grow the business by using innovative sales and marketing concepts
Nonessential Functions
- Coordinate operations between departments.
- Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
- Present a professional image to employees, guests, clients, owners and investors.
- Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
- Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
- Develop and maintain positive relationships within the business and social community.
- Spearhead philanthropic initiatives.
- Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
- Maintain low staff turnover rate and high morale.
- Operate ethically to protect the image of Hard Rock.
- Utilize programs designed to help Save the Planet.
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Core Competencies
- Understanding the Business: Business Acumen; Functional/Technical Skills; Customer Focus
- Making Complex Decisions: Decision Quality
- Getting Organized: Priority Setting; Time Management
- Getting Work Done Through Others: Delegation; Developing Direct Reports; Confronting Direct Reports
- Energy and Drive: Drive for Results; Action Oriented
- Keeping on Point: Timely Decision Making
- Dealing with Trouble: Conflict Management; Managerial Courage
- Inspiring Others: Managing Vision and Purpose; Motivating Others; Building Effective Teams
- Managing Diverse Relationships: Managing Diversity
- Acting with Honor and Character: Ethics and Values; Integrity and Trust
- Being Open and Receptive: Listening; Composure; Approachability
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Hiring and Staffing
Requirements
MINIMUM
Proven track record of managerial success in a fast-paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on the diversity of human capital. Strong leadership behaviors coupled with the technical skill set to drive the business toward success. Proven track record of making high-quality decisions and the ability to make complex decisions. Adherence to health/safety, food safety, and alcohol consumption regulations. Applicable standard of education is required.
Language Skills
- Must possess strong communication and listening skills, excellent speaking, reading, and writing.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
PHYSICAL DEMANDS
Managers are expected to be able to perform the job functions with reasonable accommodation.
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