How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Knowledge Analyst
Grade H – Knowledge Analyst (Internal Use Only)
About Us
We’re the team behind digital retailer Very, driven by our purpose: helping families get more out of life. This vision powers everything we do—and everything we do to support our people.
We’re looking for high-performing, ambitious colleagues who thrive on opportunity. In return, we offer:
- Flexibility and a hybrid working model
- Great perks and benefits to help you grow
- The freedom to be yourself, keep learning, and shape your career
If you love making a difference, you’ll love contributing to millions of Very customers—helping us create brighter moments, every day. ✨
Come and join our journey.
About the Team
The knowledge team plays a critical role within our global Customer Care operation. Our knowledge platform acts as the single source of truth for colleagues, empowering them to deliver the right customer outcomes—first time.
This is an exciting time to join us as we’re exploring and deploying new AI capabilities. We operate at speed but always have strong guidance, support, and growth opportunities for our people.
About the Role: Knowledge Analyst
The Knowledge Analyst is responsible for defining, creating, and maintaining knowledge content—ensuring it accurately represents our operational processes in Customer Care.
Your key responsibilities include:
- Supporting the Knowledge Manager in shaping Customer Care and knowledge strategy
- Creating, updating, and publishing content in line with strategic plans—ensuring brand alignment
- Measuring and analysing the effectiveness of our knowledge management tool, identifying improvement areas to boost product adoption
- Acting as an ambassador for knowledge management across the business
- Conducting external research and benchmarking—continuously improving our knowledge product with fresh insights
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role demands an analytical mind, a passion for process improvement, and the ability to communicate complex details in engaging ways.
About You
We’re searching for someone who: ✅ Has an eye for detail and a proactive mindset—always spotting ways to make things better ✅ Can explain improvements clearly and compellingly ✅ Has previous experience in copywriting or working in a knowledge environment (essential for success in this role) ✅ Ideally has experience in contact centre operations (valued but not mandatory)
We especially want someone who: ✔ Thrives on collaboration, teamwork, and the pride of service ✔ Enjoys analysing data to understand and enhance knowledge content
What Will You Gain?
- A rewarding role that contributes meaningfully to our colleagues and customers
- A chance to be part of an ambitious, forward-moving business
- Career growth in a world-class retail company
Our Benefits
- 23 days’ holiday + bank holidays
- Flexible, hybrid working model
- 25% discount on purchases from Very.co.uk
- Matched pension contribution (up to 6%)
- Access to LinkedIn Learning
- Bonus potential (performance- and business-related)
- Inclusive culture (check our Glassdoor reviews) and supportive environments
For full details, visit our career site.
What Happens Next?
If we’re impressed with your application:
- Our talent acquisition team will reach out via email.
- We’ll arrange a short introductory call to learn about you and answer your questions.
- If we both feel excited to move forward, we’ll share your CV with the hiring manager for review.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our processes are designed to be inclusive. If you need reasonable adjustments for the interview process, please let us know. We’re happy to accommodate.
Interview Structure
- A one-stage interview, likely 1 hour in length
- Mix of competency-based questions and technical discussions
- Your interview can take place in-person or remotely
Learn More
Want to prepare? Check out our interview FAQs or explore our culture and values.
Diversity, Inclusion and Equal Opportunities
At Very, we believe inclusion starts with opportunity.
We advocate for: 🌈 Every applicant who can deliver this role—regardless of background 💼 A workplace where no one faces unfair discrimination based on:
- Age
- Disability
- Gender reassignment
- Marriage or civil partnership
- Pregnancy or maternity
- Race
- Religion or belief
- Sex
- Sexual orientation
- Or any other protected characteristic
Reasonable Adjustments & Support Networks
If applying, interviewing, or performing in this role requires specific adjustments, contact us at talentacquisition@theverygroup.com.
We’re also proud to be a Disability Confident Committed Employer and home to nine employee networks, including:
- DAWN (Disability Awareness at Very)
- Think (Neurodiversity at Very) …and many more! These groups help us make every day more inclusive, creative, and welcoming for all residents, customers, and colleagues.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills