Mitie Cleaning & Hygiene Services
Knowledge and Information Lead
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Better places, thriving communities.
Join Mitie – the future of high performing places.
ROLE: Knowledge & Information Lead
LOCATION: Corsham
CONTRACT: Full Time
At Mitie, our people are our greatest strength, and our purpose is to create places where people can thrive and perform at their best every day. We're looking for a Knowledge & Information Lead (Data Analyst) to support the management, analysis, and governance of business data across multiple systems, enabling informed decision-making and performance improvement.
Role Responsibilities
- Develop and deliver data strategies covering access, integration, cleansing, governance, and analytics readiness.
- Produce performance reports, dashboards, and insight packs to support compliance assurance, audits, and contractual performance.
- Analyse trends, risks, and performance data to identify improvement opportunities and mitigate risks.
- Build and maintain Power BI dashboards, ensuring consistency of KPIs and reporting standards.
- Use SQL and advanced Excel to interrogate, validate, and transform data for reporting purposes.
- Identify and resolve data quality issues, improving data integrity across systems.
- Collaborate with governance, assurance, and operational teams to support data-driven decision-making.
SharePoint & Information Management
- Design, maintain, and improve SharePoint sites, libraries, and lists for structured data capture and reporting.
- Implement data governance controls including metadata, permissions, versioning, and retention policies.
- Support automation and integration across SharePoint, Power BI, and Microsoft 365 tools.
- Ensure SharePoint acts as a single source of truth for compliance and performance data.
Data Governance & Assurance
- Maintain and manage data sets in line with governance standards and audit requirements.
- Support internal audits, assurance reviews, and compliance reporting.
- Contribute to data standards, reporting frameworks, and governance processes.
- Provide accurate, reliable data for contractual and performance assessments.
Systems & Operational Support
- Administer and analyse data from CAFM systems (e.g. Maximo), including asset registers and PFI contract data.
- Develop understanding of contractual KPIs and performance frameworks.
- Support senior reporting, including Comprehensive Performance Reports.
- Provide analytical and operational support to the wider Compliance Team as required.
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Required Qualifications
Applicants must meet the below defined requirements for the role.
- Strong analytical capability with excellent attention to detail.
- Proven experience using Power BI, advanced Excel, and SQL.
- Experience managing and analysing data across multiple systems.
- Strong understanding of data governance, data quality, and KPI-based reporting.
- Practical experience using SharePoint for structured data management.
- Ability to present insights clearly to both technical and non-technical stakeholders.
- Highly organised, self-motivated, and able to work independently.
- HND or equivalent qualification in Data Analytics, Business, Accounting, or related field (desirable).
Desirable
- Experience within audit, compliance, or assurance environments.
- Understanding of contract management and performance frameworks.
- Experience supporting Microsoft 365 integrations and reporting automation.
- Full UK driving licence.
What's in it for you?
- Opportunity to work in a data-driven compliance and governance function within a leading FM provider.
- Access to Mitie's Choices platform, including lifestyle benefits, wellbeing support, and retail discounts.
- Virtual GP access for you and your household.
- Financial wellbeing support through Salary Finance.
- Life cover, enhanced pension contributions, save-as-you-earn scheme, and the Mitie Matching Share Plan.
- Recognition through the Mitie Stars programme with monthly and annual rewards.
- Ongoing training, development, and career progression opportunities.
There's a place for you at Mitie — join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
Get help with your application
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When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
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We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
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We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Vishakanandhan Sivasellamuthu at vishak.sivasellamu05@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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