FCDO Services
Knowledge and Information Management Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Knowledge and Information Management Officer
About FCDO Services
At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings, safeguard diplomatic packages and critical technology, ensuring global operations and relationships thrive. Most importantly, our people are at the heart of what we do—our employees’ skills, aspirations, and growth matter just as much as the mission we undertake.
This Role
Our Knowledge and Information Management team plays a critical role:
- Reviewing and transferring sensitive historical records to The National Archives.
- Leveraging AI and emerging technologies to manage the exponential growth in digital records.
- Protecting UK foreign relations, defence interests, intelligence services, and personal data within strict legal frameworks.
Every part of this work—preserving records, securing data, embracing innovation—matters.
Develop Your Skills in Our Fast-Paced Environment
As part of a supportive, collaborative team, you will:
- Maintain, develop, and ensure the accuracy of key data sources for our stakeholders.
- Provide expert information derived from data to clients.
- Manage enquiries to data protection mailboxes and assist Privacy Officer, Privacy Manager, and Transparency Officer with:
- Freedom of Information (FoI) requests
- Subject Access Requests (SAR)
- Gather, collate access customer data while ensuring transparency and compliance.
- Track, review, and assist with data protection impact assessments (DPIAs).
- Liaise with stakeholders to help update and approve DPIAs.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training is provided, but you must demonstrate awareness of the team’s focus and commitment to high standards.
Your Responsibilities
Key responsibilities include:
- Publishing information online with sensitivity in mind.
- Analysing, interrogating, and evaluating data to produce actionable insights.
- Managing concurrent requests for data and information.
- Supporting two shared mailboxes efficiently.
- High-level use of Microsoft SharePoint and 365, as well as drafting technical documents.
- Driving technical innovation, sharing fresh ideas within the team.
What You’ll Need
Essential Requirements
- Experience in publishing information online (e.g., content management systems).
- Basic understanding of document sensitivity principles.
- Familiarity with Freedom of Information Act (FoI) and Data Protection Act (DPA) or GDPR compliance.
- Ability to work under tight deadlines and manage multiple tasks concurrently.
- Strong working knowledge of Microsoft SharePoint and 365.
- Exceptional communication and relationship-building skills to engage with colleagues and stakeholders.
- Commitment to confidentiality, integrity, and data privacy.
Nice-to-Have Skills
- Background in research, records management, or policy analysis.
- Experience with document workflow automation or metadata classification systems.
- Advanced technical writing skills.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Benefits
Join one of the UK’s essential security organisations and enjoy:
- Competitive salary of £31,898 plus a location allowance £1,750.
- Excellent benefits, including a Civil Service pension, generous holiday entitlement, and high-quality training programs.
- Cafeteria, on-site gym, nursery, and restaurant facilities for wellbeing and convenience.
- Interest-free loans for season tickets and bikes.
- Unmatched flexible working (60% hybrid flexibility) with a free staff shuttle bus.
About Applications
Every colleague must undergo security screening—successful applicants will proceed to Developed Vetting (DV) clearance. Further guidance is available at fcdoservicescareers.co.uk.
We welcome a diverse team—one where backgrounds, cultures, and identities thrive. Explore our inclusive culture and virtual tours at virtual-embassy.fcdoservicescareers.co.uk. For more on benefits, visit fcdoservicescareers.co.uk.
Location & Vetting Requirements
- Based at Hanslope Park, Milton Keynes with 60% office-based and 40% remote working.
- Mandatory security clearance before commencing (aims for Developed Vetting).
Closing Date: 11:55 PM on Tuesday, 7th July 2026
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills