Turner & Townsend
Knowledge Management Team Administrator
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Knowledge Management Team Administrator
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. We specialise in real estate, infrastructure, energy, and natural resources, delivering transformative outcomes that improve lives through collaboration and innovation.
About Turner & Townsend
- We offer programme, project, cost, asset, and commercial management
- Our capabilities include controls, Net Zero, digital solutions, procurement, and supply chain
- Majority-owned by CBRE Group, Inc., the world’s largest commercial real estate firm
Our mission? To turn challenge into opportunity and complexity into success.
The Role
The Knowledge Management Team Administrator is a customer-facing role that supports the Knowledge Management Team and wider business. Reporting to the Knowledge and Engagement Lead, this role ensures seamless intranet operations while fostering strong relationships across the organisation.
Key Responsibilities
- First-line support: Answer queries and update internal content on the intranet
- Intranet management: Load and maintain text, images, videos, and infographics while adhering to standards and styles
- User training & support: Train employees, develop documentation, and boost intranet adoption
- Administrative duties: Assist with document rebranding, reformatting, and routine support tasks
- Lookbook management: Own and update the intranet Lookbook and Knowledge Management portal
- Collaborate with Regional Communication Teams on news articles
- Analytical reporting: Provide data-driven insights on user behaviour and intranet activity
- Ensure timely delivery: Prioritise tasks to meet business expectations
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Requirements
We’re looking for a detail-oriented, collaborative professional with:
- Experience using Microsoft’s Office 365 suite
- Strong executive time management and trading skills
- Exceptional written and verbal communication to engage with diverse stakeholders
- Self-organisation in a fast-paced, team-driven environment
- Adaptability when following standardised procedures and templates About the Role
The Knowledge Management Team Administrator role sits within the Knowledge Management Team and reports into the Knowledge and Engagement Lead.
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Personal Attributes
- A growth-focused mindset with a commitment to continuous learning
- Embodiment of diversity and inclusion, valuing cultural varied perspectives
- Leadership and relationship-building skills to connect across the organisation
- Collaborative team player with a positive attitude
Environment & Culture
At Turner & Townsend, we elevate ambition—empowering our people to thrive at work and beyond:
- Balanced work-life culture with a high degree of flexibility
- Open, collaborative collaboration rooted in our core Purpose and Values
- An inclusive workplace for diverse talents, fostering equal opportunity and growth
- Support for continuous improvement initiatives SOX internal controls may apply—ensure compliance where required. No fees will be charged to candidates, aligning with our rigorous no-fee policy.**
Connect With Us
Follow us for updates on our dynamic community: Twitter(@turnerandtownsend), Instagram(tmttworldwide), LinkedIn(Turner & Townsend Group).
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