HM Revenue & Customs
Knowledge Manager
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Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
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The Fraud Prevention Centre (FPC) in HMRC Security is a growing area, focusing on countering fraud across HMRC services and providing secure Identity and Access Management services for customers. Our mission is to protect our customers and their online accounts from malicious actors, providing a high-quality customer service and support.
Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission.
We are continually improving the service we give to our customers and in line with this we are creating a new response and management team within the HMRC Fraud Prevention Centre.
Job Description
As a Knowledge Manager, you will lead the development, organisation and continuous improvement of knowledge and information management across the team. You will ensure colleagues have access to accurate, timely and well-structured information to support operational decision-making, customer outcomes and risk management.
You will work closely with operational, policy and digital teams to embed effective knowledge management practices and improve how information is captured, stored, shared and used across the business.
The role requires strong analytical thinking, stakeholder engagement and the ability to translate complex information into clear, accessible formats.
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Please see the links below for further information on the Government professions linked to this vacancy if you wish to explore them further:
About Us - Government Security Profession - GOV.UK
As a Knowledge Manager, you will lead the development, organisation and continuous improvement of knowledge and information management across the team. You will ensure colleagues have access to accurate, timely and well-structured information to support operational decision-making, customer outcomes and risk management.
You will work closely with operational, policy and digital teams to embed effective knowledge management practices and improve how information is captured, stored, shared and used across the business.
The role requires strong analytical thinking, stakeholder engagement and the ability to translate complex information into clear, accessible formats.
Person specification
You will be someone who can organise complex information, influence stakeholders and improve how knowledge is used to deliver outcomes.
You Should Demonstrate:
- Strong analytical and problem-solving skills.
- Ability to manage and structure large volumes of information.
- Experience of working collaboratively across teams.
- Clear written and verbal communication skills.
- Attention to detail and commitment to quality.
- Ability to prioritise and deliver at pace in a changing environment.
Essential Criteria
- Experience of developing, managing or improving knowledge, guidance or information systems.
- Ability to translate complex or technical information into clear, accessible content.
- Experience of engaging with stakeholders to gather, validate and improve information.
- Strong organisational skills with the ability to manage competing priorities.
- Experience using knowledge management or collaboration tools (e.g. SharePoint or similar platforms).
- Understanding of information governance, data protection or records management principles.
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Desirable Criteria
- Experience of working in a government, security, compliance or operational delivery environment.
- Knowledge of knowledge management frameworks, taxonomies or content design principles.
- Experience of process improvement or continuous improvement methodologies.
- Experience of data analysis or using insight to inform decision-making.
- Understanding of digital or data-driven environments.
Additional Security Information
Candidates must have, or be willing to obtain SC security clearance.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
This Site Is:
Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Technical skills
We'll assess you against these technical skills during the selection process:
- Knowledge Framework & Information Structuring
- Governance, Risk & Continuous Improvement
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension
We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Benefits
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history previous skills and experiences.
- A 1000-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert.
Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.
At full sift your Personal Statement and your CV will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your Experience will be assessed and you will be asked questions to assess your Technical Skills based on the following subjects - Knowledge Framework & Information Structuring and Governance, Risk & Continuous Improvement
You will also be asked strength-based questions to explore what you enjoy and your motivations relevant to the job role.
This Is An Example Of a Strengths-based Question:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place virtually via video link.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies
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