Kyndryl
Kyndryl Consult Partner - Retail
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Kyndryl Consult Partner - Retail
About Kyndryl
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Kyndryl Consult is the fastest-growing business within the organisation and instrumental to the company’s strategic growth objectives. As a Consult Partner, you will:
- Play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements.
- Create and position strategic change agendas within Kyndryl’s largest accounts, spanning business-IT intersections and customer ecosystem transformations.
- Drive profitable growth by leveraging comprehensive capabilities to build strong client relationships and lead teams to success.
- Focus on financial impact, utilisation, client relationships, leadership, and deliver high-quality client work alongside senior stakeholders.
This role is transactional, involving pre-deal or post-deal planning and execution.
You will be aligned to one of Kyndryl’s core value pillars:
- Technical Continuous Modernisation
- Innovation at Scale
- Security and Resilience
Additionally, you will have a specialist industry focus in Retail.
Required Responsibilities
Your role demands client leadership, strategic thinking, and financial acumen. You will be expected to:
Contribute to Profitable Growth:
- Drive significant financial outcomes, targeting £12–15m in annual sales volume.
- Ensure sustained growth while managing margin expectations and backlog.
- Identify, pursue, and convert pipeline opportunities.
- Scope and negotiate engagements ensuring profitability, risk awareness, and feasibility.
Client Engagement:
- Build and maintain deep CXO-level relationships, positioning yourself as a trusted advisor.
- Lead C-level interactions, deliver complex engagements, and secure high-NPS client satisfaction.
- Develop client references and curated relationships.
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Operational Excellence:
- Achieve team utilisation targets and ensure quality client service.
- Design and oversee delivering complex engagements ensuring high performance and customer satisfaction.
- Act as the CXO/sponsor escalation point for engagements.
Leadership, Management, People:
- Lead by example, fostering a culture of innovation and growth.
- Ensure commercially focused, value-added outcomes while supporting team development.
Strategic Contribution:
- Utilise industry and technology expertise to shape company initiatives.
- Align with Kyndryl’s growth strategy and drive eminence in the market.
- Develop thought leadership through intellectual capital and industry branding.
Who You Are
- Proven expert: Extensive experience in delivering high-impact outcomes across consulting, corporate, or public sector engagements.
- Growth mindset: Someone committed to personal and professional development, with a customer-obsessed mindset.
- Open and inclusive: Naturally collaborative, supportive, and open to diverse perspectives.
Required Skills and Experience
- Senior client relationship management at CXO level.
- Finance-first mentality with profit-driven pipelines and margin management.
- Project leadership across multi-disciplinary teams and complex engagements.
- Retail industry focus, combined with expertise in Technical Modernisation/Security/Resilience (or Innovation at Scale).
- High-level professional presence with strong industry brand credibility.
- Demonstrated ability to deliver transformational change in digital domains.
Preferred Skills and Experience
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Productivity & Content Mastery:
- Advanced proficiency in PowerPoint, Word, and Excel: creating proposal materials, SCOs, deliverables, ensuring compliance and deadlines.
- Skill in polished documentation for client consensus and executive outcomes.
Communication:
- Executive gravitas and clarity in verbal/written communication across all stakeholder levels.
- Ability to drive workshops, distil insights, and articulate strategic recommendations.
Empathy & Leadership:
- Empathic collaboration in complex environments, fostering trust and aligned outcomes.
- Matrixed leadership and self-starter mentality with mentoring as part of framework.
Strategic Execution:
- Critical thinking to create data-driven roadmaps.
- Resilience to manage multiple priorities with accountability.
Being You: Diversity at Kyndryl
At Kyndryl, we celebrate diversity in thought, background, and experience—an inclusive culture where:
- Our Inclusion Networks provide support across differences.
- You and all colleagues can bring your authentic selves to work.
- We foster an environment where equity drives inclusion.
What You Can Expect
Join a forward-thinking hub, partnering with Fortune 100 clients to shape new capabilities, processes, and relationships. Beyond exceptional opportunities, you’ll gain:
- Future-proof learning: Certifications in Microsoft, Google, Amazon, and more via Kyndryl’s industry-leading programs.
- Empowerment through choice: Tailored benefits for every life journey—while supporting community impact through our giving/volunteering platform.
- Investment in your success: From skills enhancement to building different, innovative outcomes.
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