AutoRek
L1 Application Support Engineer
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About AutoRek:
AutoRek is a financial data management platform enabling companies to streamline and automate complex and high-volume data management and controls processes. Our customers range from innovative FinTech start-ups to many of the UK and the world’s largest and established banks, asset managers and insurance companies. Digital data and financial transaction volumes are growing exponentially, this combined with increasing regulatory obligations is driving the demand for improved efficiencies, better control, and management of risk across the financial services industry. The AutoRek platform meets these demands and more and that is why we continue to be a leading player in the market.
As we continue to scale, we’re looking for a proactive and customer-focused L1 Application Support Engineer to join our team.
What We’re Looking For:
- Previous experience as an L1 support engineer, or relevant technical experience
- Excellent written and oral communication skills
- Solid experience in logging and triaging support tickets
- Strong problem-solving skills
- Understanding of SLA tracking
- Experience in using and updating service desk software
- A collaborative mindset and a passion for delivering great customer service
Desirables:
- Educated to HNC level or equivalent in IT-related subject
- Exposure to containerised environments (Docker/Kubernetes)
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Shift Pattern:
You will be rota’d to one of three rotating shifts (dayshift, nightshift, backshift).
What You'll Be Doing:
As an L1 Application Support Engineer, you’ll be the first point of contact for our customers, delivering high-quality application support and ensuring issues are logged, triaged, and resolved in line with service level agreements. You’ll work across a varied customer base and contribute to ongoing service improvements:
- Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met
- Carry out initial investigations and troubleshoot where possible to resolve issues
- Escalate incidents to 2nd line support engineers as required
- Ensure the ticketing system is up to date and accurate at all times
- Participating in proactive maintenance and health check activity across our customer base
- Support the deployment of release and configuration changes following our Change Management procedures
Tech Stack You’ll Work With:
- Ticket Management: ITIL
- System Administration: Azure Active Directory/Entra ID, Active Directory, Windows Server 201x
- Database Administration: MS-SQL – particularly Azure SQL Database
- Scripting: PowerShell, Bash
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Benefits:
- 26-day annual leave package, plus public holidays and your birthday off
- Floating public holidays available
- Salary exchange pension scheme
- The option to buy extra annual leave days
- Company Bonus Plan
- Employee Nominated On-The Spot Bonus Program. Ranging from £100 - £5000!
- Employee-Referral Scheme
- Private healthcare & hospital cash plan that covers our employees’ partners and dependents
- 3 x Group Life Insurance
- Service Recognition Awards - Extra time off & gifts
- Regular team-building events and monthly all-staff updates from our CEO
- Opportunities for professional development and growth
- Access to online learning for all - Pluralsight & Udemy
- Gym membership discount
- Byond cashback card – Cashback on purchases from your local high street retailers
- Salary sacrifice cycle scheme – Our cycle to work benefit-pay nothing upfront and save on the cost of a brand-new bike and accessorise. All while saving the planet by reducing your carbon footprint.
Check out our Employee Benefits video via our social media pages!
- AutoRek Careers - Instagram [https://www.instagram.com/p/DBqyLsnOGfD/]
- AutoRek Careers – Facebook [https://fb.watch/xFUel4Wgv1/]
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