Hays
Laboratory Support Coordinator
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Laboratory Support Coordinator
Field Service Representative - Core Skill - Applications (12 Month Contract)
Location: Devon area
We are seeking an experienced Biomedical Scientist or Application Support Specialist to join the team as a Laboratory Support Coordinator. This challenging role offers an opportunity to make a significant impact on patient care through high-quality support of hospital pathology services.
Key Information
- Supporting NHS Region South 1, covering 3 hospitals across Devon
- Ideal for experienced Biomedical Scientists or Application Support Scientists
- Primary focus on supporting customers post-installation, troubleshooting investigations, and customer training, with additional responsibilities in engineering, IT support, and training
- Must reside in or be willing to relocate to the Devon area
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Key Responsibilities:
- Provide frontline customer support across various analytical systems
- Troubleshoot and resolve technical issues
- Minimise unplanned downtime of laboratory equipment
- Deliver applications and IT support
- Conduct training for laboratory staff
Required Qualifications and Skills:
- Degree (B.Sc.) in Biomedical Science or equivalent demonstrable experience
- Thorough, up-to-date understanding of the IVD industry
- Solid experience in implementing best-in-class support from a hospital laboratory or a similar diagnostics solution provider
- Excellent troubleshooting and problem-solving skills
- Strong communication and teamwork abilities
- Resilient and tenacious, able to thrive under pressure
- Growth mindset with ability to use agile techniques
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Additional Information
- The role covers sites within the Devon area. There may be a requirement for off-territory support with travel within the South region primarily, with some UK cover and also travel to Burgess Hill.
- The successful candidate should be prepared to stay away from home in hotels when required, although this will not be routine.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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