Battersea Academy for Skills & Employment
Land Train Driver - Ethos Farm
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Land Train Driver - Ethos Farm
Land Train Driver
Reports To
Guest Services Team Manager
Location
Circus Rd W, Nine Elms, London SW11 8DD
Pay & Hours
- £14.80 per hour
- Working hours: Mon-Fri, 11:00-16:00, 3/4 times per week
- Overtime opportunities available in Guest Services subject to operational demand
About the Destination: Battersea Power Station
A Grade II listed icon*, Battersea Power Station is being reborn as one of the world’s most innovative mixed-use neighbourhoods—blending restaurants, shops, green spaces, and cultural attractions. It’s a place for:
- Locals and tourists
- Residents, workers, shoppers, and food lovers
- Cultural and community experiences
Role Purpose
The Land Train Driver operates a low-speed electric visitor transport service within Battersea Power Station, ensuring: ✔ Safe and professional operation of the Land Train on a fixed route ✔ Enhanced accessibility for visitors, including families, elderly guests, and those with mobility needs ✔ Exceptional guest experience with welcoming, reliable, and safe transport
Key Responsibilities:
- Strict adherence to operational procedures, speed limits (max 4mph; 1mph at bumps), and pedestrian safety
- Proactive, inclusive customer service aligned with Ethos Farm’s "Power of Hello" philosophy
- Collaboration with Security, Site Control, and Duty Managers
- Handling writes-ups gracefully and maintaining a high-profile safety presence
Core Objectives
- Operate the Land Train safely and professionally, directly contributing to guest satisfaction.
- Prioritise accessibility and inclusivity, ensuring mobility-challenged guests have seamless options.
- Comply with all safety regulations, site protocols, and seasonal conditions.
- Elevate guest interactions through warmth, proactivity, and proactive problem-solving.
- Uphold Ethos Farm values:
- Teamwork: Communicate, support colleagues, and adapt to operational shifts.
- Be punctual, well-informed, and compliant with company training.
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Key Responsibilities
Safety & Procedural Compliance
- Operate Land Train only on designated routes and approved stops
- Conduct full pre-operation & post-operation checks
- Strict speed enforcement (max 4mph; 1mph near speed bumps)
- Comply with pedestrian zone safety—guiding clear passage
- Suspend operations for site requirements or hazardous conditions
Guest Engagement & Service Excellence
- "Power of Hello" – Deliver personalised, confident service with:
- Clear wayfinding
- Proactive guidance
- Issue resolution to ensure seamless visits
- Assist with boarding/disembarking, catering extra support for vulnerable groups
- Actively engage with guests for directions, information, and safety reassurance
Security & Teamwork
- Support begining-of-day access control (e.g., signing in guests, reporting concerns)
- Partner with security teams to maintain safe site conditions
- Assist Guest Services team during operations
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Required Skills, Knowledge & Behaviours
- Customer-facing passion: Friendly, approachable, eager to connect with diverse guests (tourists and locals).
- Attention to detail: Committed to high standards in safety, aesthetics, and service.
- Adaptability: High-energy, results-driven, capable of up-skilling quickly in tourism/guest services.
- Personal presentation standards: Aligned with Battersea Power Station’s aspire-to excellence.
- Licence preference: Driver’s licence desired but not mandatory.
About Ethos Farm: Our Culture & Commitment
Our Mission
"To make people the heart of extraordinary experiences." We deliver first-class customer service globally, entrusted by clients to enhance brand loyalty. Our pillars are:
- team-driven success
- exceptional high-touch service
- inclusion & creativity in solutions
- playful, proactive work culture
Why Work Here?
✅ Uniform & holiday pay provided ✅ Overtime flexibility per operational needs ✅ Award-winning training & development ✅ Wellbeing benefits including:
- Employee Assistance Programme (confidential support)
- Health cash plan (discounts on medical services)
- Exclusive discounts on travel, retail, daily needs
- Financial wellbeing tools ✅ Recognition scheme & team-building events
**"At Ethos Farm, we don’t just work—**we create legacy experiences. Join us and be part of a movement that shapes hospitality for the better."
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