Electronic Arts (EA)
Language Operations Lead - 12 Month Contract
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Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Language Operations Lead
12 Month Contract
Hybrid 3 days per week from Galway, Ireland or Guildford, UK
The Language Operations Lead reports to the Sr. Manager, Content Design & Localization. In this role, you will own our operating model for planning, prioritizing, routing, measuring, and improving language support across Fan Care. You will partner closely with central Localization, Self Service, and Fan Care teams to ensure our multilingual support is scalable, market-aware, and aligned to player needs.
Responsibilities
- Lead language support across Self-Service and other support experiences to deliver localization that meets player and market needs.
- Partner closely with our Localization, Fan Care, and Self-Service teams to align priorities and create high-quality, localized experiences.
- Determine when to use human translators, machine translation, AI-assisted tools, or a mix to maximize speed, quality, and cost-efficiency.
- Analyze performance data across languages, locales, and channels to deliver clear, actionable recommendations.
- Identify regional opportunities to improve our language coverage, cultural relevance, terminology, and tone.
- Coordinate localization early in the planning phases for new and existing player-facing initiatives.
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Qualifications
- 5+ years of experience in localization, customer support operations, program management, or content operations.
- Experience leading localized content, multilingual programs, or localization operations at scale.
- Deep knowledge of translation workflows, vendor management, and AI-assisted translation tools.
- Proven ability to design scalable workflows, manage budgets, analyze KPIs, and collaborate with senior stakeholders.
Nice-to-haves
- Bachelor's degree in localization, linguistics, project management, or operations.
- Experience with AI evaluation, translation management systems, or multilingual quality frameworks.
- Experience supporting player help or digital customer experience programs in gaming or tech.
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
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We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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