Latin America Travel Sales Consultant

We are excited to be recruiting a specialist to join our Americas Sales team. Our key requirements are passion for Latin America and knowledge of key destinations. Experience or knowledge of North America and the Caribbean would be an advantage but is not essential.

THE POSITION

Our Americas team covers North, Central and South America as well as Antarctica and the Caribbean and we are seeking candidates with passion for, and knowledge in South America. We will consider people with solid general knowledge of the regions or people with specialized knowledge in sub-regions or countries.

This position is a very hands-on role and the successful candidate will be passionate about the Latin America, be highly organised, driven, be an excellent communicator, and clearly understand our customers’ needs. We are inviting applications both externally and internally.

As a company, our goal is to offer detailed itineraries, organised by true specialists, and delivered with a service that is above and beyond that being offered by any competitor.

We seek candidates who feel they can support this vision.

MAIN ROLES

• Providing high standard of sales and service levels for clients interested in holidays to your region; looking to develop as quickly as possible; selling holidays and managing key accounts for clients in the most effective combination of conversion, service, knowledge, and margin production and ultimately playing your part in ensuring that your team surpasses its targets.
• Delivering the best possible service to clients for both new and existing accounts ensuring that you convert new accounts and retain existing accounts as effectively as possible. This will involve dealing with clients primarily via phone and email but also in person.
• Ensuring you and your team are always up-to-date on your specialist product. This will involve competitor and client research, data analysis, research trips etc. as well as solid information sharing.
• Working closely with other departments in the business to ensure the success of both your specialist team, and the wider company. This will involve, but is not limited to, working closely with the Service team to ensure that post-booking organisation is flawless; and interaction with senior staff in Product and Marketing to ensure that what we offer, and how we offer it, is constantly reviewed and updated to ensure our product is the best it can be.
• Assisting the Region Manager and other senior members of your team in the day-to-day running of the team including assisting in the recruitment and training of new and existing team members.