Fairmont Hotels & Resorts
Laundry Valet, Casual (0-hour contract), The Savoy Hotel
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Laundry Valet, Casual (0-hour contract), The Savoy Hotel
Laundry Valet, Casual (0-hour) Contract
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world’s most iconic hotels. A renowned leader in the hospitality industry, The Savoy prides itself on outstanding service and excellence—in operation since 1889. Over the years, the hotel has hosted royalty, world leaders, and legends of the stage and screen. Today, we foster an environment where colleagues take pride in being innovative and inspirational, delivering the very best in five-star luxury. Committed to talent development and recognition, we offer unwavering support and a very competitive benefits plan tailored to our team’s needs.
Job Description
Role Overview
Job Title: Laundry Valet, Casual (0-hour contract) Department: Housekeeping Reporting To: Laundry Supervisor Salary: £18.27 per hour (inclusive of service charge) Shifts: 06:30 – 15:00 (early shift) or 15:00 – 23:30 (late shift) Availability Required: Monday to Sunday (flexibility across both shift types is essential)
Your Purpose
To be at the core of our operations, delivering high standards in handling:
- Guest and colleague laundry
- Dry cleaning and pressing
- Linen preparation for daily team workflows
You will contribute to an environment where attention to detail, ** Professionalism**, and Customer care are key.
Key Responsibilities & Accountabilities
Daily Operations
- Deliver high-quality processing of laundry, dry cleaning, and pressing services for guests and colleagues.
- Safely pack, unpack, and assist with room move services for residents.
- Charging and recording guest items accurately to maintain accurate inventory and billing.
- Perform garment repairs and sewing tasks.
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Equipment Handling
- Operate laundry equipment (including washing machines, dryers, irons, and shampoo machines) safely and effectively.
- Assist in managing linen stocks and inventory control.
Guest & Team Engagement
- Handle guest requests, personal belongings, and personal effects with care, discretion, and security.
- Promote a “one-team mindset” by collaborating on stock delivery and replenishment.
- Ensure all guest communications align with service standards.
Quality & Hygiene
- Maintain cleanliness and tidiness of the linen room and equipment at all times.
Additional Tasks
- Undertake darsh-related duties as directed by Housekeeping leadership.
Qualifications
Essential Requirements
- The ability to prioritise and organise workloads effectively.
- A warm, enthusiastic, and positive attitude—capable of building trusting relationships with colleagues and guests.
- Ability to work under pressure and at high speed, as required.
- Physically capable of:
- Kneeling, lifting, pushing/pulling, carrying
- Frequent standing, walking, and reaching
- CAN DO attitude—ability to adapt to changes flexibly.
- Strong problem-solving abilities.
- Attention to detail to avoid avoidable errors.
- Highly responsible, with the ability to:
- Work independently with minimal supervision.
- Follow directions using thorough execution.
- Motivation to develop skills in areas such as:
- Luggage services
- Laundry operations
- Additional equipment (e.g., shampoo machines, dry-cleaning processes).
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Desirable Experience
- 1+ years in the hospitality industry recommended.
- 6+ months of laundry experience preferable.
- Flexibility in Shifts availability (Monday–Sunday).
We believe in encouraging multi-skilling and flexibility. Certain tasks may be adjusted to meet operational requirements while prioritising the best guest and colleague experience.
Additional Benefits
Rewards & Perks
- Competitive salary (including full pension scheme eligibility).
- Accrued holiday pay (in line with industry standards).
Discounts & Savings
- Exclusive rates available at:
- Savoy, Fairmont, Raffles, and Accor hotels (apply to guests and colleagues).
- 50% off at:
- American & Beaufort Bars
- Afternoon Tea
- Spa treatments
- Florist services
- Select Gordon Ramsay restaurants (e.g., Librino, Savoy Café).
- 20% off at other Gordon Ramsay locations and Restaurant 1890.
Wellness & Amenities
- Staff restaurant and interfaith prayer room.
- Wellness room for relaxation and rejuvenation.
- Laundry services for all active colleagues.
- Premier Fitness Gym access (excluded lifestyle operations).
- Local discounts extending to partner shops and fine dining establishments (F&B and retail).
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