DPD Group UK
LCV Service & Repair Advisor
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LCV Service & Repair Advisor
LCV Service & Repair Advisor
Contract: Permanent | 40 hours per week Salary: £30,300.00 Location: Oldbury, B69 4DA | Days of Work: Monday – Friday Hours: 08:30 – 17:00
About DPD
At DPD, we’re committed to being the UK’s most sustainable delivery company while delivering world-class service. Our business operates at scale (turnover of over £2 billion) and offers:
- Strong job security
- Career growth opportunities
- A supportive, open, ethical, inclusive, and socially responsible work environment
DPD is a Duty Free Company and a Disability Confident Employer.
About the Role
This Permanent - Full Time (Administrative) position focuses on arranging scheduled and unscheduled maintenance for the Light Commercial Vehicle (LCV) fleet. Your core responsibilities will include:
- Coordinating maintenance activities with owner-driver franchisees (ODFs) to minimise disruptions.
- Collaborating with depots, repairers, and Area Partnership Managers to ensure smooth operations.
- Analysing data to optimise vehicle maintenance schedules across the UK.
- Ensuring repairs are completed on time and in accordance with legislative requirements.
- Processing and paying invoices efficiently.
- Generating and maintaining daily, weekly, monthly, and annual reports (service, MOT, performance).
- Updating internal records and providing administrative support to the Road Transport Collision and Maintenance Control teams.
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Key Responsibilities
Maintenance Coordination
- Arrange all scheduled and unscheduled vehicle maintenance activities.
- Liaise with ODFs, depots, and repairers to confirm bookings.
- Monitor Vehicle Outside Repair (VOR) days to ensure cost efficiency.
- Maintain strong relationships with cover network providers and suppliers.
Compliance & Reporting
- Ensure all service documents meet legal requirements.
- Track repair costs and maintain accurate records.
- Generate and analyse service history, MOT, and performance data.
Operational Support
- Assist with payment processing and invoice management.
- Provide general administrative support to key teams as needed.
- Support road collision and maintenance control processes.
Requirements
Skills & Competencies
- Exceptional organisation, analytical, and problem-solving skills.
- Ability to work collaboratively in a fast-paced team environment.
- Fluent IT skills (experience with Microsoft Office or Google Workspace).
- "Can Do" attitude—proactive, detail-oriented, and highly motivated.
- Demonstrates the DPD DNA values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
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Benefits
Workplace Support
- Flexibility with holiday trading during busy periods.
- Enhanced maternity & paternity leave for eligible employees.
- Free life assurance (4x salary) upon joining our pension scheme.
- Onsite car parking for all employees.
- Discounted shopping (up to 5% off supermarket purchases).
Well-being & Entwicklungsmöglichkeiten
- Free eye tests and support for glasses (for screen-based roles).
- Milestone Days Off to celebrate personal achievements.
- A culture that recognises and develops talent—growth opportunities from within.
Join Us!
If you share our commitment to sustainability, customer excellence, and inclusive values, we’d love to hear from you. Your role will directly support DPD’s mission to keep Britain’s supply chain running smoothly.
Apply today for the LCV Service & Repair Advisor position!
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