Serco Plc
L&D Learning Coordinator
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L&D Learning Coordinator
Learning & Development Learning Coordinator
FTC 12 months, Full Time Location: Hybrid working – MOD Abbey Wood base with travel to Army HQ in Andover, plus 2-3 days remote work per week Salary: £25,000 plus excellent benefits
Ready to impact a better future?
At Serco, we partner with the UK Ministry of Defence (MOD) to deliver critical recruitment solutions for the UK’s Armed Forces, uniting the Royal Navy, British Army, and Royal Air Force under one Armed Forces Recruitment Service (AFRS). Our innovative approach offers end-to-end support—from candidate attraction to assessment, onboarding, and Phase 1 training—powered by best-in-class technology and dedicated specialists. Our mission is shaped by doing the right thing for people, MOD, government, society, and the candidates we serve.
About the Role
We are recruiting for a Learning & Development Learning Coordinator to join the AFRS contract. This valuable role supports both civilian and military teams by ensuring access to suitable learning opportunities. Your work will enable better performance, growth, and impactful solutions across defence recruitment.
Responsibilities
You’ll be entrusted with:
- Creating, managing, and maintaining learning assignments within the Defence Learning Environment (DLE)
- Uploading, testing, and maintaining online learning content in collaboration with content developers
- Managing course bookings, query delegation, and learning communications
- Preparing reports and maintaining the learning catalogue for business insights
- Liaising with third-party training providers to coordinate learning delivery
- Supporting, troubleshooting, and guiding teams on DLE usage and enhancements
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Requirements
You’ll thrive in this role if you have:
- Experience with a Learning Management System (e.g., DLE)
- Strong organisational skills with meticulous attention to detail
- Confident communication—both written and verbal
- Ability to work independently while collaborating across teams
- A proactive, adaptable mindset for a fast-paced environment
Why Serco?
Your work directly strengthens national defence capability, resilience, and performance for both service personnel and civilian employees. At Serco, you’re not just shaping learning—you’re enhancing critical defence outcomes.
Core Benefits
- Vetting & Security: Baseline Personnel Security Standard (BPSS) clearance; potential upgrade to formal security clearance (CTC/SC) depending on role requirements. UK residency conditions may apply.
- Health & Wellbeing: 25 days holiday (plus bank holidays), performances pension scheme, access to Employee Assistance Program, Bupa HealthLine, a wellbeing app, subscription discounts, and a virtual primary care GP service.
- Pension: Up to 6% contributory scheme.
- Development: Over 1,100 internal training courses, funding for qualifications/apprenticeships, mentoring, and a pathway for internal progression.
- Discounts: 1,000+ retailers covered (food, clothing, entertainment, travel).
- Charity & Volunteering: Paid volunteering day, tax-free charity payroll schemes, and Serco People Fund donations.
- Supporting Networks: Employee networks for diversity & inclusion, such as LGBTQIA+, parents/carers, veterans, disability, and equity groups.
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About Serco
Serco transforms essential public services worldwide—defence, transport, healthcare, justice, immigration, and citizen services—with 50,000+ global employees. Our innovative, people-centred approach creates better public outcomes. As Disability Confident Leaders, Gold Standard Inclusive Employers, and Bilingual Box compliant, we celebrate diversity, make reasonable adjustments, and provide flexible working where possible.
Join Us!
Serco places performance and potential ahead of bias. Apply now—apply early to avoid last-minute closures. For support, contact 0345 010 4000. Apply today and be a catalyst for change.
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