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Lead Administrator
Lead Administrator – Defence Team (FTC/PT)
Location & Salary
Defence Academy, Shrivenham, Swindon, SN6 8LA Salutation package: £15,527 + excellent benefits
Contract details
Duration: 12 Month Fixed-Term (FTC) Hours: 22 hours per week (Part-Time)
About the Role
Ready to make a meaningful difference?
As a Lead Administrator in our Defence team, you’ll deliver vital support to language and cultural assessment operations, ensuring the right personnel are efficiently registered and ready. You’ll oversee workloads, mentor colleagues, and streamline administrative processes—all while driving service excellence and operational readiness.
This role is purposeful, impactful, and shaped by people like you.
What You’ll Do
Here’s how you’ll drive impact:
- Request Management
- Coordinate and prioritise incoming workloads to ensure accurate, timely execution.
- Application & Record Management
- Process defence-related applications, verify eligibility, and maintain compliant records.
- Customer & Stakeholder Coordination
- Be the trusted point of contact—responding to queries via email, phone, and in-person interactions.
- System & Data Administration
- Manage databases, registers, and SharePoint, ensuring accuracy and cyber-secure data handling.
- Team Support
- Mentor administrators or apprentices, cultivating growth through skills development and targeted coaching.
- Operational Coordination
- Organise meetings, manage team diaries, and deliver general support across the entire team.
You’ll merge administration expertise with customer-focused leadership—leading processes that underpin defence missions, strong character, and positive team dynamics.
What You’ll Bring
We’re seeking proactive professionals who embody excellence in these areas: ✔ Administrative Experience & Values Strong proven background in administration, supported by exemplary organisational and problem-solving skills. ✔ Communication & Stakeholder Management Unflustered when engaging with Policy, Defence personnel, or external customers—whether via phone, email, or face-to-face. ✔ IT Proficiency Competent in Microsoft Office Suite (Outlook, Word, Excel)—especially data-handling logistics and general IT troubleshooting capabilities. ✔ Flexible, Independent, and Team-Oriented Approach Thrives managing multiple urgent deadlines, juggling competing priorities while prioritising accuracy and confidentiality. Willing to take ownership in team settings. ✔ Proactive Problem-Solving Mindset Ahead of curve with innovation, adaptable to evolving processes and shifting demands.
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What Needs Apply
Security Clearance & Compliance
To meet this role’s requirements, you will undergo the following security checks:
- Baseline Personnel Security Standard (BPSS) – routine checks including identity, employment history, nationality, and criminal background.
- Operational Security Clearance (e.g., Basic Level Clearance) – potentially requiring.Security Clearance—considered on a case-by-case, UK-based residency dependent basis. May include additional checks on employment history, criminal records, and financial conduct.
Completion of an Occupational Health Questionnaire will ensure we can provide reasonable adjustments and optimise your performance in this role.
Why You’ll Love What We Offer
Thriving, people-first environment where you can grow, innovate, and leave a legacy.
💼 Careers & Development
- 1,100+ internal training courses tailored for continued growth.
- Fully-funded apprenticeships leading to qualifications like Level 3 Team Leader and Level 5 Operations Manager.
- Mentoring programme with dedicated career coaching for every colleague.
💳 Financial Wellbeing
- Competitive pension scheme (up to 6% employer contribution).
- Flexible pay options: Generous holiday provision (competitive package included).
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🦵 Quality of Life
- Elective Service (Time Off): Annual paid volunteer day supporting local/community initiatives.
- Health & Wellbeing: Access to Bupa Anytime Healthline, virtual GP consultations, Employee Assistance Programme (EAP), wellbeing app, and 30% discount at corporate-leisure facilities.
🛍️ Awards & Discounts
- Serco Benefits: Reductions on home appliances, fitness, technology, and exclusively negotiated entertainment (holidays, travel, and print/design for deskside activities).
- Charity & Inclusivity – Support our dedicated Serco People Fund with tax-free payroll giving. Donate your spare change monthly or opt for one paid volunteer day each year.
� 대답했다둘 honour Inclusivity Platforms
Our networks empower every colleague through:
- LGBTQIA+ Alliance
- Inclusion Groups for Women and Parents support a wholistic workplace
- Grievance and Wellbeing Assistance Networks for veterans, colleagues with disabilities, and colleagues representing diverse cultural backgrounds
Ready to Join an Inspiring Team?
Special Mentions
Marketing applied roles must recognize deployment urgency: Closing dates may be adjusted due to high application volume, so prioritize prompt completion.
Diversity and Adaptability at Serco
We value talent from all backgrounds and built for Disability Confident Leader certification. Interviews are designed to accommodate flexible adjustments based on individual accessibility needs with advance notice. Size family-friendly and mental health-first policies are embedded throughout, enabling reimagine health-first and adopting skills of those joining from across life experiences.
Serco invests in every candidate’s three pillars—abilities and expertise, progress portfolio, able workplace behaviour.
Apply today—impact,Together → [click the application link].
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