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Lead Administrator – 6-month FTC
Do you have a passion for delivering excellent customer service and keeping operations running smoothly? Would you like to take on a key role where you are at the heart of terminal activities, building strong relationships with customers, hauliers and colleagues every day?
We are seeking a Lead Administrator to join our team on a six-month FTC and help keep the world moving!
Your Role
As Administration Lead, you will be the primary point of contact for operational administration across the terminal, ensuring customer queries are handled efficiently and professionally. You will be responsible for overseeing weighbridge operations, processing documentation accurately, maintaining records, and supporting the smooth flow of information between customers, visitors, drivers and site teams.
You will be responsible for producing and maintaining key operational reports, monitoring compliance with site procedures and industry regulations, and supporting safe and efficient terminal operations. You will also oversee data accuracy, track performance metrics, resolve operational issues, and deliver a consistently professional and customer-focused service across the site. This role is mainly Monday to Friday, but candidates must be flexible and available to work occasional evenings and weekends to meet business requirements.
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What you'll bring
- Experience in a customer-focused administrative role
- Confident communication skills with customers, hauliers, visitors, and colleagues
- Organized, adaptable, and proactive with the ability to manage changing priorities and support day-to-day operations
- Experience with Commtrac V4 or similar systems is advantageous
- Strong IT skills, including Microsoft Word and Excel
- Excellent attention to detail and record-keeping abilities
- Good numeracy and literacy skills
- Knowledge of food products, food safety, waste regulations, and bulk handling operations is highly desirable
- A full UK driving licence is essential
Who are we?
Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator. We have ambitious plans to grow and transform the supply chain to benefit our customers. Our investments are decarbonizing our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040. Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow.
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What we can offer you
In addition to a competitive salary, we have a strong track record of developing our people to expand their skills and experience and develop their careers. Valuing and rewarding our workforce is important to us which is why we offer a fantastic range of flexible benefits to choose from, such as:
- 26 Days Annual Leave
- Up to 10% Matched Contribution Pension
- Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, Critical Illness insurance, Gym Membership Scheme, Retail Vouchers, plus more!
- Commitment to learning and personal development – Last year we supported over 50,000 hours of training and personal development!
- We promote good physical and mental health and can provide additional support to colleagues via our Employee Assistance Programme when required
If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we’d really like to hear from you!
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