BCG Platinion
Lead AI Tech Architect - Salesforce/CRM - London | BCG Platinion
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Lead AI Tech Architect - Salesforce/CRM - London | BCG Platinion
Lead AI Tech Architect – CRM & Enterprise Solutions
Boston Consulting Group | BCG Platinion
About BCG & BCG Platinion
Who We Are
Boston Consulting Group (BCG) partners with business and societal leaders to address their most critical challenges and seize opportunities. Founded in 1963, we combine strategic consulting, technology, and design to drive transformation—enabling organizations to grow, innovate, and excel.
At BCG Platinion, we specialize in digital excellence, leveraging technology to redefine how clients solve complex challenges. Our global team delivers tailored, large-scale solutions across architecture, cybersecurity, digital transformation, and enterprise applications. With offices in Asia, Europe, and the Americas, we empower organizations to push boundaries and accelerate digital maturity.
The Role
We are seeking experienced, innovative, and collaborative Lead AI Tech Architects who can help our clients unlock their digital potential through enterprise-grade CRM and AI-driven solutions.
This is an opportunity to:
- Guide clients through large-scale CRM transformations with AI integration
- Develop cutting-edge technical architectures that align with business goals
- Lead high-impact projects with end-to-end responsibility
- Shape BCG Platinion’s technical consulting practices and the BCG brand
What You’ll Do
Core Responsibilities (CRM & AI-Focused Tech Leadership)
- Design tailored CRM architectures that optimize sales, service, and marketing functions, enhancing customer journeys
- Evaluate and recommend CRM platforms (e.g., Salesforce, SAP CX, Microsoft Dynamics 365, Oracle) based on business requirements and industry best practices
- Redesign end-to-end processes (e.g., Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) using AI-based analytics and automation
- Build compelling business cases, demonstrating ROI, scalability, and AI-driven value through CRM transformations
- Collaborate with clients to drive digital adoption, facilitating user buy-in and process alignment
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Project Leadership & Delivery
- Take end-to-end ownership of complex, strategic 'modules' within high-impact projects
- Develop in-depth technical expertise to solve enterprise-scale challenges
- Begin actively managing and mentoring junior team members
- Lead client-facing engagements, including proposal development, on-site implementation, and relationship management
Invigoration of Practice Growth
- Contribute to BCG Platinion’s technological direction, helping to shape CRM and AI consultancy
- Strengthen tech practice content and act as a key and systematic contributor to cases and client solutions
What You’ll Bring
Experience & Expertise
- 10–15 years in IT architecture, with a deep focus on CRM solutions in consulting
- Proven experience in roles such as CRM Lead Architect, Senior Consultant, or specialist lead
- Hands-on experience with CRM platforms (Salesforce, SAP CX, Microsoft Dynamics 365, Oracle), particularly in:
- Customer engagement processes (sales, service, marketing)
- Integration complexities (leading large CRM migrations, data lake integrations, ERP syncs)
- Strong background in AI/ML integration with CRM systems, including:
- Predictive analytics in Salesforce/Teams AI, Einstein cue capture AI
- AI in Zendesk, Bain Salesforce, cloud-native IVA UX/AI implementations
- Experience with commerce platforms (e.g., Salesforce Commerce Cloud) and API-led integrations (MuleSoft, Boomi, Dell Boomi)
- Expertise in retail sector legacy remediation (e.g., legacy facades, API strategy design)
- Familiarity with advanced cloud systems (K8s, VMs, IT Serv unit Communities) and portfolio management
- Depth in automated bot factories, chatbot, IVA (Voice/AI-driven virtual agents) design
- Functional knowledge of Supply chains, PTEL (process-to-execution tech), merchant system integration
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Technical & Leadership Skills
- Advanced grasp of integration patterns: Event-driven, life-cycle-oriented configurations (Buyer/Seller, API models, IT life-systems management)
- Knowledge of end-to-end process automation (Lead-to-Quote, Marketing, Service Management)
- Ability to bridge technical and business audiences in architecture solutioning
- Strong understanding of Composable Commerce and Default Frame Architecture Systems
Education & Certifications Preferred (vs. Required)
- University degree with strong academic performance in:
- Mathematics, Science, IT, MSc IT, Business Administration
- Top skills in AU/ANZ industry transformation and Bain consulting case learning
Benefits & Values
Working at BCG Platinion offers: ✅ Impactful work that drives digital transformation and shapes enterprise tech visions ✅ Collaborative mindset across globally diverse teams ✅ Continuous learning and advancement with sponsorship and exposure to high-profile projects ✅ Tech-forward environments, driving innovation in CRM and AI
Practice Area Growth
With BCG’s shift toward tech-driven consulting, this role also serves as a key contributor to:
- BCG Platinion’s pipeline for tech transformation specialists
- Practice development in AI/ML-enabled CRM and customer experience optimization
Equal Opportunity Employer
BCG is committed to creating an inclusive, equitable, and diverse workplace. Applications are considered without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, or disability, adhering to national, provincial, and local anti-discrimination laws.
BCG recognises the importance of academic attainment, valuing individuals whose ambitions are aligned with achieving their personal and professional goals within a merit-based, global community of leaders.
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