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Lead Compliance Manager
Joing Metro Bank through a collaboration with Meta Bank to connect with exceptional professionals for this critical role.
About Metro Bank
At Metro Bank, we believe the best banking experience starts with people who genuinely care. Our mission goes beyond delivering banking services—we build trust through authentic connections. At Metro Bank, our people come first.
We value:
- Individuality
- Collaboration
- Long-standing relationships
Moreover, we prioritise balance. Most roles offer hybrid working, tailored to your role and home life wherever possible.
About the Role: Lead Compliance Manager
As a Lead Compliance Manager, you’ll play a pivotal role in guiding Metro Bank through the UK regulatory landscape, ensuring we meet obligations to customers, regulators, and stakeholders.
Reporting to the Head of Compliance & Conduct Risk, your responsibilities will include:
- Providing expert regulatory advice
- Offering strong oversight and credible challenge for safe, customer-focused decision-making
- Proactively managing regulatory and conduct risk
You will be central to:
- Strengthening Metro Bank’s compliance framework
- Ensuring fair customer outcomes
- Enabling sustainable growth
- Supporting colleagues to deliver strategic initiatives in a safe and compliant manner
Key locations:
Working within the Non-Financial Risk function, you’ll contribute to the Bank’s regulatory integrity by:
- Supporting effective regulatory engagement
- Enhancing policies and controls
- Reducing compliance risk exposure
Key Responsibilities
- Provide expert interpretation of FCA/PRA rules, guidance, and expectations across:
- Retail banking products, services, and processes
- Specify regulatory guidance for business units and support compliant products & customer experiences
- Monitor regulatory developments to:
- Highlight impacts
- Identify themes
- Assess emerging risks
- Ensure effective design and implementation of:
- Compliance policies
- Standards
- Monitoring frameworks
- Oversee first-line compliance with regulatory requirements, challenging and resolving gaps
- Support delivery of the annual Compliance Plan:
- Align to risk appetite
- Monitor financial promotions, product governance & customer communications
- Drive timely closure of compliance issues through remediation actions
- Prepare regulatory submissions & responses
- Maintain clear, high-quality compliance MI, dashboards, and reporting for risk committees
- Serve as a key compliance contact during regulatory and audit reviews
- Build strong cross-functional relationships across the Bank
- Deliver training and coaching to raise compliance awareness
- Champion a proactive, customer-centric compliance culture
- Lead, coach, and develop Compliance Managers
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Additionally:
Risk management is central to everything we do. We are seeking candidates who:
- Take responsibility
- Do the right thing for our customers, colleagues, and Metro Bank
- Have the ability to spot and escalate concerns
Requirements
To be successful in this role, you must meet the following:
- Significant experience in Compliance, Conduct Risk, or Regulatory Advisory roles within a UK financial services organisation
- Strong working knowledge of the UK regulatory framework:
- Includes FCA/PRA Handbook, SYSC, CONC, DISP, COBS, PROD, SM&CR
- Expertise in retail banking products, including:
- Loans
- Mortgages
- Savings
- Payments
- Credit cards
- Experience in engaging with regulators
- Knowledge supporting supervisory reviews
- Knowledge of:
- Compliance risk assessments
- Monitoring frameworks
- Policy development
- Significant track record of:
- Providing robust, risk-based advice to senior stakeholders
- Detailed objectives and tactical plans in volatile environments
- Strong problem-solving skills paired with proactive behaviours
- Ability to manage and influence stakeholders effectively
- Understanding of risks associated with the role:
- For your role, Metro Bank, and all stakeholders
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Why Join Metro Bank?
Metro Bank values growth and development:
-"One in, one up" philosophy
From training to internal career progression, we support you every step of the way. Around 40% of our recruitment is driven by internal promotions!
We also celebrate diversity:
- Teams thrive when they’re diverse
- Especially encouraged: Women and non-traditional profiles
- However, it’s okay if you don’t tick every box!
- Flexibility is also key to us — we encourage reasonable requests regarding working arrangements
Finally:
- Competitive salary, discretionary annual bonus
- Generous holiday allowance
- Attractive pension scheme
- Healthcare & life assurance
- Colleague discounts
You may find Metrobank recruitment processes close earlier than expected due to high-quality applications. Apply if you’re excited and willing to commit! Good luck!
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