Tripadvisor
Lead Content Specialist
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Lead Content Specialist
About the Role: Lead Content Specialist at Tripadvisor
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, empowering them to discover trusted travel information. Their brands—including Tripadvisor, Viator, and TheFork—combine content, technology, and partnerships to provide guidance on accommodations, restaurants, experiences, and more. With global reach and a focus on authenticity, they are Nasdaq-listed (TRIP) and a trusted leader in the travel industry.
Your Responsibilities
As a Lead Content Specialist, you’ll play a pivotal role in shaping the quality and compliance of user-generated travel content. Key responsibilities include:
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Project Leadership
- Lead moderation initiatives to improve the accuracy, eligibility, and reliability of published content.
- Design and implement innovative moderation techniques and automation tools to enhance efficiency.
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Content Compliance Management
- Analyse and moderate user-generated content—ensuring adherence to guidelines, policies, and business standards.
- Identify policy violations, trends, and gaps through data analysis (SQL proficiency a plus).
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Performance & Process Improvement
- Drive KPIs related to moderation accuracy, response speed, and user satisfaction scores.
- Produce detailed reports on moderation outcomes and tool effectiveness.
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Operational Excellence
- Perform daily moderation tasks, including escalation management and advanced judgment for complex issues.
- Collaborate cross-functionally to refine workflows and improve automation.
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Training & Communication
- Contribute to internal documentation, ensuring clarity and usability for the team.
- Share multifaceted insights via meetings to address daily challenges.
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Adoption of Technology
- Leverage AI tools for smarter decision-making and process automation.
Essential Skills & Experience
- 4+ years in content moderation, user-generated content (UGC), or related domain.
- Degree (or equivalent experience) in communication, digital media, data, or a relevant field.
- Advanced moderation expertise: Fluency in evaluating content for compliance, relevance, and authenticity.
- Intermediate data skills: Ability to query data (e.g., Excel, SQL) and visualize findings to drive action.
- Cross-functional collaboration: Experience working with targeting, product, or customer support teams.
- Strategic thinking: Translates insights into metrics-backed improvement plans.
- Global mindset: Comfort navigating linguistic and cultural nuances (bilingualism is a plus).
- Innovation mindset: Passionate about continuous process enhancements.
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Why Join Tripadvisor?
Flexibility & Well-being
- hybrid/remote work model (aligned with flexibility as a company-wide priority).
- Flexible scheduling—design your workload to achieve a healthy work-life balance.
Personal & Professional Growth
- Generous donor-matching program for charitable contributions.
- Tuition assistance: Full or partial support for career-enhancing courses.
- Annual lifestyle perks: Spend on travel, wellness, or personal development.
- Employee assistance program (EBTs, including global support).
Travel & Reward
- Exclusive travel discounts: For the world’s largest travel site,-worldwide perks are a given.
- Passionate communities: A culture built around empowering travelers and rewarding teamwork.
Tripadvisor’s Guiding Values
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Traveler-first Mission: Deliver value to our end-user through partner and supplier Trust’s insights.
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Execution is our edge Culture: Agile problem-solving; embrace failure as a learning pathway to scaling results.
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We succeed together Values: Diverse collaboration; actionable feedback; celebrating both effort and achievements.
For accommodation inquiries during recruitment: AccessibleRecruiting@tripadvisor.com
Ready to start? Questions? Email recruitment@tripadvisor.com.
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