Wise
Lead Data Analyst - FinCrime Operations
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Lead Data Analyst
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. With min fees, max ease, and full speed, we empower everyone and businesses to send, spend, and manage money internationally without barriers.
Our mission is to make moving and managing money easier and more affordable for everyone, everywhere. Join us as part of our team to help shape an entirely new global financial network.
About the Role We are looking for a Lead Data Analyst to partner closely with operational teams, driving data-driven decisions that support our fast-growing product. You’ll help scale and optimise operations — from customer support and identity verification to detecting criminal activity.
This is an IC3 role. Learn more about our Analytics Career Map and levelling structure.
Key Responsibilities
As Lead Data Analyst, your focus will be on transforming analytics to support operational excellence, including:
Core Contributions
- Analytical Capacity Planning & Forecasting
- Develop and refine strategic forecasting models to align with business growth and operational demands.
- Own analytical processes to optimise team scalability.
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Data Pipeline Ownership
- Ensure reliable and accurate data flow via the pipelines you oversee.
- Collaborate on data improvements across forecasting, scheduling, and real-time operations.
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Predictive Modeling & Cause Analysis
- Build predictive models to identify key performance drivers.
- Conduct cause-and-effect analysis to optimise processes and improve strategic decisions.
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Strategic Operational Analysis
- Assess the health of the FinCrime function and provide deep insights into cost and KPI impacts.
- Analyse customer experience metrics (including quality) to drive operational improvements.
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Performance & Initiative Optimisation
- Track, measure, and refine the performance of critical strategic initiatives.
- Uncover opportunities for optimisation to enhance impact.
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KPI & Target Framework
- Lead the development and implementation of the Operation KPI tree and target-setting framework.
- Embed these in reporting pipelines to guide decision-making.
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Stakeholder Collaboration & Process Standardisation
- Work closely with cross-functional teams (including operational leads, workforce management, training, and knowledge teams) to standardise processes and foster continuous improvement.
- Support strategical alignment between forecasting, scheduling, and real-time operations.
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Who You Are
- Drive results: Your insights directly shape operational strategy and enhance customer workflows.
- Collaborate: Bridge gaps between data, operations, and product teams.
- Lead with impact: Your models and analyses help harness the data to foster a scaleable, inclusive, and customer-centric environment.
Our Commitment to Diversity & Belonging
At Wise, we believe diverse teams drive the best outcomes. We’re a truly international workforce, celebrating differences and fostering equity and inclusion. Our goal is to create a culture where every Wiser feels respected, empowered, and supported in their careers.
** Benefits**
- Compensation band: GBP 75,000 – 115,000 per year (competitive and tailored to role ecosystem).
- Enriching working conditions: Flexible, purpose-driven work with a culture of openness and high impact across borders.
- Career development: Explore our Analytics Career Map for growing with us.
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